The number of complaints, inquiries and disputes about NZ Banks that have faced the ombudsman has risen by 14 per cent in the last year ending 30 June. Click here to read more.
I think that the banks should consider this a satisfactory result. At any given time there must be disappointed people who ponder making a complaint, but decide against it, for a variety of reasons. Given the backdrop of Australian Royal Commission of inquiry into the financial services industry, more of these complaints would be made, than dropped.