Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Managing your login devices
Here’s a quick video showing you how to manage your login devices.
Here’s a quick video showing you how to manage your login devices.
Munich Re look at how insurers can develop prevention strategies
Prevention is all about intervening before a disease or condition occurs – trying to extend the health span of peoples’ lives and prevent claims from arising in the first place. Munich Re’s Life Science Report looks at prevention strategies insurers can implement.
Munich Re’s Life Science Report 2025 has insights on global trends and risks that will shape the insurance industry over the next decade. We’ve written about their in-depth looks at AI in Healthcare and Improving Cancer Outcomes sections, and now we’re looking at their Prevention chapter.
Prevention is all about intervening before a disease or condition occurs – trying to extend the health span of peoples’ lives and prevent claims from arising in the first place.
In order to develop effective preventative strategies, insurers need a deep understanding of each of their clients’ unique characteristics, risk factors and health trends. Insurers should focus on areas where they’ll get the most bang for their buck, addressing lifestyle factors that contribute to the most significant preventable health risks and claims drivers – namely cardiovascular disease, cancer and mental health conditions. The key preventable causes for these are obesity, unhealthy diet, physical inactivity, smoking, excessive drinking and poor sleep patterns. Munich Re have a range of tables showing the impact of preventive measures on mortality, disability, critical illness and health care costs.
Munich Re categorise preventative health measures based on the stages of disease they are intended to prevent:
Primordial prevention - preventing development of risk factors for the entire population
Primary prevention - prevent onset of disease e.g. through lifestyle adjustments and medications
Secondary prevention - early diagnosis (e.g. through screening programmes) and prompt treatment
Tertiary prevention - manage existing disease to minimise complications and improve outcomes to prevent further morbidity and mortality
Quaternary prevention - protect from medical interventions that are likely to cause more harm than good.
To be effective, targeted interventions need to address an individual’s unique needs. By using personalised risk profiling, digital risk scores and advanced analytics, insurers can tailor interventions to maximise impact. To be efficient, insurers need to be able to amplify their prevention efforts to reach a wide audience and use digital systems to automate processes and incorporate real-time feedback. One of the most effective means of prevention is improving health literacy, the ability to navigate health information and make informed decisions. Munich Re suggest that informing policyholders about prevention benefits, enhancing health literacy, making things easy and incentivising members will all help drive positive health outcomes.
As we’ve already seen starting to occur here in NZ, insurers are positioning themselves as active participants in the well-being of their policyholders (with AIA’s Vitality programme perhaps the most notable example of this). We’d love to hear from you instances where your clients health insurance has led to them taking proactive steps to improve their health.
More news:
AIA employees return to newly renovated office space at AIA House in Smales Farm
AIA launch the third edition of Hikitia Mai, their Women in Leadership programme
AIA Enhances Trauma Buyback Options
AIA has announced enhancements to its trauma (Critical Conditions) and life cover buyback options under the AIA Living product suite, effective from 21 May 2025. These updates are designed to provide clients with more flexibility and faster access to reinstating cover after a claim — a move likely to be welcomed by advisers and clients alike.
The key changes include:
Earlier Trauma Buyback Option
Clients can now choose to reinstate their trauma cover within 60 days of claim payment, rather than waiting for the 12-month anniversary. However, if the original claim was for cancer, no further cancer claims will be paid within 12 months of the first.Life Cover Buyback Flexibility
Life cover linked to an accelerated trauma claim can now also be reinstated within 60 days of the claim payment — rather than only after the 6- or 12-month survival periods. The reinstated life cover will provide accidental death cover only until those periods have elapsed.Updated Cardiac Arrest Definition
The Out of Hospital Cardiac Arrest condition has been updated to reflect current medical documentation standards.
These enhancements will apply to existing AIA Living customers (and select legacy Sovereign and AIA products) if the claim is paid on or after 21 May 2025. The new policy wordings and support materials will be published on AIA’s adviser site. It is worth highlighting that there's no premium increase associated with these enhancements.
Quality Product Research View:
There has been an increasing focus on continuity of trauma cover with three buyback features which are automatic, plus Fidelity Life’s approach to the challenge, which is their Mult-trauma product. AIA’s new feature is a slightly different approach again, as the buy-back is on request, and the way cancer is handled in the new cover is different to the others.
At Quality Product Research we are committed to providing fair comparisons as well as functional comparisons. Advisers tell us that they would like to compare options, or alternatives, that are not ‘exact matches’ as we have done with, for example, specific injury benefits. We will be researching the new feature and providing comparisons for it, but first we are taking the question of how to handle the menu selection and comparison set to our next research advisory board meeting with three financial advisers from the central region, on 13 June. We are looking forward to working through this issue and getting the comparison up quickly after that.
For further details, visit:
🔗 AIA Product Enhancements
Fidelity Life’s customer engagement initiative is back
Fidelity Life have announced details of their Customer Engagement Initiative 2025.
Fidelity Life have announced details of their Customer Engagement Initiative 2025. The programme is designed to recognise advisers for exceptional customer outcomes based on Net Promoter Score (NPS) surveys.
The campaign runs between 1 May and 31 October 2025. The top 45 qualifying advisers will be invited to an exclusive professional development focused forum. While the location of the forum hasn’t been released yet, it will take place in early 2026 and will be hosted by the Fidelity Life leadership team and business managers. Last year, the top 30 advisers attended the forum at Kauri Cliffs in Northland.
The forum will include a range of professional development sessions and deep dive business sessions, and Fidelity Life will share new customer insights from survey results. Attendees will receive a certificate of completion, which can be used as evidence of ongoing professional development.
To qualify, advisers need:
A minimum of 5 survey responses submitted during the programme period
A positive Net promoter score
This year, Fidelity Life have developed personal dashboards, which detail and advisers survey submissions and current overall score.
More news:
New Premium Comparison Database
We have just distributed copies of the latest Premium Comparison database to all subscribers.
Changes in V127
Updated nib IP and MP rates to reflect new WOP rates - effective 26 May 2025
Added the Chubb Life & Living range (Life and Trauma Standalone)
Removed the ANZ range, which is no longer on sale
Changes to KiwiSaver announced by Government
The Government has announced a raft of changes to the KiwiSaver scheme, effective from 1 July 2025. We’re updating our tools to reflect the new KiwiSaver rules—including contribution increases and reduced government top-ups—so you can continue to deliver great advice, confidently.
The Government has announced a raft of changes to the KiwiSaver scheme, effective from 1 July 2025.
Default contribution rates increasing. The default KiwiSaver employee and employer contribution rate will be moving from 3% of salary and wages to 3.5% on 1 April 2026, then to 4% on 1 April 2028. Employees will be able to opt to contribute at a lower 3% rate and have that lower rate matched by their employer. Contributions will be reset to the default rate after 12 months, but employees can choose to reselect the lower rate again.
Government contribution has been halved. Currently, for every $1 a KiwiSaver member contributes (up to a maximum of $1046.86) in a year, the Government puts in 50c. The government contribution rate will be halved to 25c for every $1 contributed, up to a maximum of $260.72 annually.
High income earners no longer qualify for Government contribution. The Government contribution will be removed for KiwiSaver members with a taxable income over $180,000 per annum.
KiwiSaver eligibility extended to 16- and 17-year-olds. The Government contribution and employer matching will be extended to 16- and 17-year-olds in the workforce.
The Financial Services Council (FSC) has come out in support of the changes to increase the default contribution rate, and extend contributions to 16- and 17-year-olds. However, they have cautioned that the Government’s decision to reduce its contribution could disincentivise participation in the scheme, particularly for the self-employed. With 40% of members not actively contributing (for example, those on contributions holidays or people in irregular work), halving the government contribution makes it even less appealing for these members to start investing in KiwiSaver again.
Kiwimonster is evolving with KiwiSaver
We’re updating our tools to reflect the new KiwiSaver rules—including contribution increases and reduced government top-ups—so you can continue to deliver great advice, confidently.
While the new rules aim to increase participation, they don’t do enough to support the 40% of KiwiSaver members who aren’t actively contributing. That’s where Kiwimonster can help.
Even for those not currently contributing, Kiwimonster enables advisers to project future retirement outcomes. For example:
Self-employed clients – whether or not they’re making regular contributions.
People on a break – such as those on parental leave or overseas on their OE.
Using existing balances, advisers can still create meaningful forecasts—giving clients clarity, even if they’re pressing pause on contributions.
If you would like to find out how, give us a call.
More news:
mySolutions webinar 'Living an intentional life and building a legacy business' is on 4 June
Pinnacle Life awarded Most Trusted Brand for Funeral Insurance
Legal and regulatory update for the life and health insurance sector
FMA operational budget increases; Minister of Commerce and Consumer Affairs April diary released; FMA release Good Cents: Kiwis on savings and debt research.
25 May 2025 - The FMA operational allocation rose from about $71.3 million in the previous fiscal year to almost $78 million for the 2025/26 budget period. https://investmentnews.co.nz/investment-news/fma-wins-6-7m-pay-rise-on-compliance-enforcement-upgrades/
28 May 2025 - Minister of Commerce and Consumer Affairs, Hon Scott Simpson, April 2025 diary released with the following potential financial services sector related meetings noted:
2 Apr 2025 – MEET: Kiwibank (Steve Juravich)
3 Apr 2025 – MEET: Financial Ombudsman (Susan Taylor, Jane Meares)
3 Apr 2025 – MEET: Commerce Commission Review Panel (Paula Rebstock,Allan Fels, David Hunt)
3 Apr 2025 – MEET: Chair of ACC Board (Dr Tracey Batten)
7 Apr 2025 - ATTEND: Financial Services Council Roundtable (invited guests)
8 Apr 2025 – MEET: ACC Board (ACC Board)
10 Apr 2025 – MEET: FMA (Samantha Barrass)
14 Apr 2025 -MEET: Commerce Commission (Commerce Commission)
15 Apr 2025 – MEET: ACC Officials (ACC, MBIE, Treasury Officials)
15 Apr 2025 – MEET: MBIE Officials (MBIE Officials)
17 Apr 2025 – MEET: Chair & CE of ACC (Dr Tracey Batten & Megan Main)
23 Apr 2025 -MEET: MBIE Officials (MBIE Officials)
29 Apr 2025 – SPEAK: Financial Services Leaders Roundtable (Invited Guests)
29 Apr 2025 – MEET: ACC Board Chair (Dr Tracey Batten)
30 Apr 2025 – MEET: AIA (Nick Stanhope)
29 May 2025 - The FMA releases Good Cents: Kiwis on savings and debt research, which looks into New Zealanders' attitudes and behaviours towards savings, debt reduction, and financial guidance. https://www.fma.govt.nz/news/all-releases/media-releases/good-cents-kiwis-on-savings-and-debt-research/
How to update your billing details
Find out how to update your billing details here.
This quick video will show you how to update your billing details on Quotemonster, including how to add an additional email for receiving invoices.
nib Ultimate Waiver of Premium Rates
We are pleased to confirm that the rate changes for nib’s Ultimate Life & Living Waiver of Premium, effective 26 May 2025 are live on Quotemonster.
We are pleased to confirm that the rate changes for nib’s Ultimate Life & Living Waiver of Premium, effective 26 May 2025 are live on Quotemonster.
Happy Crunching!
Fidelity Life welcomes record number of advisers to Career Connect programme
Fidelity Life has announced the fourth intake of its adviser programme, Career connect, for new advisers and the recipients of their eight scholarships.
Fidelity Life has announced the fourth intake of its adviser programme, Career connect, for new advisers. This year sees the programme expand to welcome its largest cohort to date - 30 emerging advisers. The company will also soon invite adviser businesses to join the Career connect registry; to signal their interest in offering work experience opportunities to newly qualified financial advisers.
Submissions this year attracted greater diversity, , with 56% of applicants under the age of 35, 62% coming from female applicants and just under 30 ethnicities represented across the more than 70 applicants.
The Career connect programme awarded eight scholarships this year, up from seven last year, with each valued at up to $5,000. The recipients of the 2025 Career connect scholarships are:
Grace Leaso, Auckland - Kōwhai scholarship (for an outstanding Pasifika applicant)
Grace Shearer, Hastings - Toe Toe scholarship (for an outstanding young applicant aged 21-25)
Jada Mandery, Auckland - Women in Finance scholarship (supported by Kaplan Professional)
Marcel Stenning, Auckland - Pāua scholarship (for outstanding applicant demonstrating excellence)
Michelle Andrews, Auckland - Women in Finance scholarship (supported by Kaplan Professional)
Milly Elworthy, Mosgiel – Rural scholarship (supported by FMG)
Olivera Vasic-Wooller, Auckland - Rāngi Po scholarship (for an underrepresented community in financial services)
TK Buchanan, Christchurch - Pounamu scholarship (for an outstanding Māori applicant)
Fidelity Life Head of Solutions Michelle Doyle said
“By taking part, advice businesses play a vital role in mentoring fresh talent… It helps new advisers gain industry experience and build confidence as they transition into the profession.”
The 2025 cohort of 30 will start their journey this week. Over the next six months, they’ll take on part-time study to earn their Level 5 qualification through Kaplan Professional. Fidelity Life will host a graduation ceremony early next year to celebrate their accomplishments.
More news:
Financial Advice NZ Community of Practice: Christchurch 12 June
Introduction to Quotemonster webinar 9am, 27 May
Demystifying Advicemonster webinar 11am, 27 May
Business Risk Research and SOAs with Quotemonster webinar 12pm 29 May
Introduction to Kiwimonster webinar 12pm 26 May
Katrina Shanks and Kris Faafoi recognised on the Hot List 2025
Link Financial Group NZ appoints Anton Wicken new compliance manager
The banking industry welcomes the first reading of CCCFA amendment bill
New Zealanders will soon be able to receive 12-month prescriptions for their medicines