Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
FSC Life and Health Insurance Special Interest Group Networking Event and launch of Money and You research
The FSC will be exploring trends and insights from their latest Money and You research report ‘'Protecting Possessions, Not People' at the upcoming Life and Health Insurance Special Interest Group Networking Event in July.
The Financial Services Council (FSC) will be exploring trends and insights from their latest Money and You research report ‘'Protecting Possessions, Not People' at the upcoming Life and Health Insurance Special Interest Group Networking Event in July. The event is open to FSC members in the Life and Health insurance community and will feature:
The value of Fringe Benefit Tax exemptions for health insurers with insights from the NZIER investigation, presented by Tony Reid from Southern Cross.
Genetic testing - examples of the impacts of banning the use of genetic testing in underwriting, presented by Stephen Potter from AIA New Zealand.
Outlining good practice for informing future MBIE consultations with Kirk Hope, CEO of the Financial Services Council.
Money and You: Protecting Possessions, Not People Research Launch - a taster of the FSC’s newest research with FSC Research Committee Chair, Mark Banicevich and a small panel discussion on the attitudes of New Zealanders and insurance.
The event will run from 10:30am – 12:30pm on 15 July at Russell McVeagh, Level 30, Vero Centre, 48 Shortland Street, Auckland Central, or people can join online, you can register here.
Asteron Life announce enhancements across Personal and Business Insurance
Asteron Life has announced a suite of enhancements across their Personal and Business Insurance products.
Asteron Life has announced a suite of enhancements across their Personal and Business Insurance products. All enhancements apply to in-force policies issued after August 2004 and will apply to claimable events from 5 June 2025.
Some of the key enhancements include:
New support benefits. An example is the new Family Member Accommodation & Transport Benefit which offers up to $300/day for accommodation and $2,500 in travel expenses reimbursed to support a family member during treatment.
Life Cover with accelerated Trauma Recovery Cover conversion benefit
Updated definition for major organ transplant, including widening the scope of eligible procedures.
Updated definition for diabetes, including reducing the threshold for claims from two complications to one.
New Rehabilitation and retraining Benefit for Business Insurance customers - increased support of return-to-work efforts by reimbursing rehabilitation and retraining costs.
Increased flexibility to increase cover in line with life or business changes that happen to customers.
More news:
FSC's Empower & Elevate Women in Finance Leadership series, Session 3: Male Allyship is on 22 July
The FMA has said the CoFI regime “is essential” for it
Russell Hutchinson writes of Australians longevity and some of the reasons for it
mySolutions webinar 'Booster - How to give KiwiSaver advice efficiently' is on 11 June
Kiwibank won't charge third parties for standard API requests
Gallagher named Official Insurance Broker for the All Blacks, Black Ferns
NZ consumer confidence dropped in May, with the ANZ-Roy Morgan index falling 5.3 points
Changes to KiwiSaver announced by Government
The Government has announced a raft of changes to the KiwiSaver scheme, effective from 1 July 2025. We’re updating our tools to reflect the new KiwiSaver rules—including contribution increases and reduced government top-ups—so you can continue to deliver great advice, confidently.
The Government has announced a raft of changes to the KiwiSaver scheme, effective from 1 July 2025.
Default contribution rates increasing. The default KiwiSaver employee and employer contribution rate will be moving from 3% of salary and wages to 3.5% on 1 April 2026, then to 4% on 1 April 2028. Employees will be able to opt to contribute at a lower 3% rate and have that lower rate matched by their employer. Contributions will be reset to the default rate after 12 months, but employees can choose to reselect the lower rate again.
Government contribution has been halved. Currently, for every $1 a KiwiSaver member contributes (up to a maximum of $1046.86) in a year, the Government puts in 50c. The government contribution rate will be halved to 25c for every $1 contributed, up to a maximum of $260.72 annually.
High income earners no longer qualify for Government contribution. The Government contribution will be removed for KiwiSaver members with a taxable income over $180,000 per annum.
KiwiSaver eligibility extended to 16- and 17-year-olds. The Government contribution and employer matching will be extended to 16- and 17-year-olds in the workforce.
The Financial Services Council (FSC) has come out in support of the changes to increase the default contribution rate, and extend contributions to 16- and 17-year-olds. However, they have cautioned that the Government’s decision to reduce its contribution could disincentivise participation in the scheme, particularly for the self-employed. With 40% of members not actively contributing (for example, those on contributions holidays or people in irregular work), halving the government contribution makes it even less appealing for these members to start investing in KiwiSaver again.
Kiwimonster is evolving with KiwiSaver
We’re updating our tools to reflect the new KiwiSaver rules—including contribution increases and reduced government top-ups—so you can continue to deliver great advice, confidently.
While the new rules aim to increase participation, they don’t do enough to support the 40% of KiwiSaver members who aren’t actively contributing. That’s where Kiwimonster can help.
Even for those not currently contributing, Kiwimonster enables advisers to project future retirement outcomes. For example:
Self-employed clients – whether or not they’re making regular contributions.
People on a break – such as those on parental leave or overseas on their OE.
Using existing balances, advisers can still create meaningful forecasts—giving clients clarity, even if they’re pressing pause on contributions.
If you would like to find out how, give us a call.
More news:
mySolutions webinar 'Living an intentional life and building a legacy business' is on 4 June
Pinnacle Life awarded Most Trusted Brand for Funeral Insurance
Legal and regulatory update for the life and health insurance sector
FMA operational budget increases; Minister of Commerce and Consumer Affairs April diary released; FMA release Good Cents: Kiwis on savings and debt research.
25 May 2025 - The FMA operational allocation rose from about $71.3 million in the previous fiscal year to almost $78 million for the 2025/26 budget period. https://investmentnews.co.nz/investment-news/fma-wins-6-7m-pay-rise-on-compliance-enforcement-upgrades/
28 May 2025 - Minister of Commerce and Consumer Affairs, Hon Scott Simpson, April 2025 diary released with the following potential financial services sector related meetings noted:
2 Apr 2025 – MEET: Kiwibank (Steve Juravich)
3 Apr 2025 – MEET: Financial Ombudsman (Susan Taylor, Jane Meares)
3 Apr 2025 – MEET: Commerce Commission Review Panel (Paula Rebstock,Allan Fels, David Hunt)
3 Apr 2025 – MEET: Chair of ACC Board (Dr Tracey Batten)
7 Apr 2025 - ATTEND: Financial Services Council Roundtable (invited guests)
8 Apr 2025 – MEET: ACC Board (ACC Board)
10 Apr 2025 – MEET: FMA (Samantha Barrass)
14 Apr 2025 -MEET: Commerce Commission (Commerce Commission)
15 Apr 2025 – MEET: ACC Officials (ACC, MBIE, Treasury Officials)
15 Apr 2025 – MEET: MBIE Officials (MBIE Officials)
17 Apr 2025 – MEET: Chair & CE of ACC (Dr Tracey Batten & Megan Main)
23 Apr 2025 -MEET: MBIE Officials (MBIE Officials)
29 Apr 2025 – SPEAK: Financial Services Leaders Roundtable (Invited Guests)
29 Apr 2025 – MEET: ACC Board Chair (Dr Tracey Batten)
30 Apr 2025 – MEET: AIA (Nick Stanhope)
29 May 2025 - The FMA releases Good Cents: Kiwis on savings and debt research, which looks into New Zealanders' attitudes and behaviours towards savings, debt reduction, and financial guidance. https://www.fma.govt.nz/news/all-releases/media-releases/good-cents-kiwis-on-savings-and-debt-research/
AIA announce four new national sales manager appointments
AIA has made four new appointments within their Distribution team.
Aaron Gilmore has been appointed National Sales Manager, Retail. Gilmore has been with AIA since 2023 and has been an AIA Vitality Coach and Northern Region Manger, Business Development.
Carley Ellis has been appointed National Sales Manager, Aligned Advice. Ellis has 20 years of experience in New Zealand’s financial services industry and has a proven track record in business development, financial advice, and leadership.
Sarah Hepper has been appointed National Sales Manager, Corporate Solutions. Hepper has over 25 years of experience in the insurance industry, and has spent the past 15 years contributing to the growth of Corporate Solutions at AIA NZ
Nick Russell has been appointed as National Sales Manager, Home Loans. Russell has extensive experience working alongside home loan advisers.
More news:
AIA Trauma Buy-back Enhancement
nib's Amanda Savill unpacks changes in how advisers support their clients
Government announces changes to KiwiSaver
The FSC welcomes decision to increase default KiwiSaver contribution rate
Financial Advice NZ webinar 'Data-Informed Decisions for Private Health Insurance' 28 May
FSC Investment and KiwiSaver Committee meeting on 3 June
Michelle Russell and Tim Horgan step into permanent leadership roles at ANZ
Southern Cross Health Trust funds starter pack for nursing students
Legal and regulatory update for the life and health insurance sector
Updated version of the AML/CFT Audit Guideline published; the Credit Contracts and Consumer Finance Amendment Bill was referred to the Finance and Expenditure Committee; the Financial Markets Conduct Amendment Bill referred to the Finance and Expenditure Committee; the Financial Service Providers (Registration and Dispute Resolution) Amendment Bill referred to the Finance and Expenditure Committee; RBNZ has published a Transitional Standard; RBNZ launch Tara-ā-Umanga Business Expectations Survey; The Financial Markets (Conduct of Institutions) Amendment (Duty to Provide Financial Services) Amendment Bill was read a first time and referred to the Finance and Expenditure Committee; the FMA seeks feedback on their review of 14 class exemption notices; FSC to submit on Financial Markets Conduct Amendment Bill; DIA release guidance on AML.
16 May 2025 - The Department of Internal Affairs, the Financial Markets Authority and the Reserve Bank of New Zealand have published an updated version of the AML/CFT Audit Guideline. https://www.dia.govt.nz/Updated-AML-CFT-Audit-Guideline-now-available
20 May 2025 - The Credit Contracts and Consumer Finance Amendment Bill was read a first time and referred to the Finance and Expenditure Committee, to be reported by 20 October 2025. https://bills.parliament.nz/v/6/6193A33C-40D6-4354-0D5A-08DD6FF875CC?Tab=history
20 May 2025 - The Financial Markets Conduct Amendment Bill was read a first time and referred to the Finance and Expenditure Committee, to be reported by 20 October 2025. https://bills.parliament.nz/v/6/8c9fe069-724a-4200-0d58-08dd6ff875cc?Tab=history
20 May 2025 - The Financial Service Providers (Registration and Dispute Resolution) Amendment Bill was read a first time and referred to the Finance and Expenditure Committee, to be reported by 20 October 2025. https://bills.parliament.nz/v/6/a4d89cb0-ce82-4d28-0d59-08dd6ff875cc?Tab=history
21 May 2025 - The RBNZ has published a Transitional Standard, outlining how deposit takers must collect and store customer information in the event of a deposit taker failure so that they can ensure timely payments. https://www.rbnz.govt.nz/hub/news/2025/05/depositor-compensation-scheme-transitional-provisions-standard-published
21 May 2025 - RBNZ launch Tara-ā-Umanga Business Expectations Survey (BES), with publication of results for the June quarter. https://www.rbnz.govt.nz/statistics/series/economic-indicators/business-expectations-survey
21 May 2025 - The Financial Markets (Conduct of Institutions) Amendment (Duty to Provide Financial Services) Amendment Bill was read a first time and referred to the Finance and Expenditure Committee. https://bills.parliament.nz/v/6/9B141149-011F-4C5F-5319-08DD514ABAA2?Tab=history
22 May 2025 - The FMA is seeking feedback on their review of 14 class exemption notices that support the regime under the Financial Markets Conduct Act 2013 (FMC Act). These notices will expire between December 2025 and November 2026. At the same time, the FMA are reviewing their three class designation notices. https://www.fma.govt.nz/business/focus-areas/consultation/expiring-class-legislative-notices/
23 May 2025 - The Finance and Expenditure Committee is now seeking submissions on the Financial Markets Conduct Amendment Bill. The FSC submission process, including the timetable for feedback and circulation of drafts will soon be available here. https://www.fsc.org.nz/fsc-consults25
23 May 2025 - The Department of Internal Affairs has released new guidance to help organisations assess whether their business is captured under the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) Act 2009 (the Act). The guidance is intended to help organisations that operate an online marketplace that facilitates payments between customers to determine whether AML/CFT obligations apply — and what steps may be needed to take to comply. https://www.dia.govt.nz/AML-CFT-New-guidance-for-Online-Marketplaces
Medical premiums keep on rising – Jon-Paul Hale takes a look at why
Jon-Paul Hale has taken a look at the pressures that have resulted in sharp increases in medical premiums this year.
Jon-Paul Hale has taken a look at the pressures that have resulted in sharp increases in medical premiums this year. From more claims leading to additional people and resources needing to be hired by insurance companies to the flight of clinicians overseas and training on new technologies and tools, there seems to be a perfect storm leading to the hikes. Hale compares premiums in NZ to those in Australia, and despite the recent increases, we’re still looking affordable in comparison. Hale also ponders what would help stabilise premiums, giving a few examples. It mostly comes down to spreading the cost across a wider pool of people. A good article, one we’d recommend you check out.
More news:
Chubb Life's Essential Underwriting Guide is now available
nib produce Warrant of Wellness guide
Nominations open for Chubb Life Support Person of the Year award
mySolutions webinar 'Leo Moloney-Geany from Minitech - using AI in your business' 28 May
Apex Advice announce a new partnership with the Evidential KiwiSaver Scheme
Financial Advice NZ's Community of Practice: Hamilton event is on 2 July
Westpac announce they won't charge fintechs for standard API calls
FinTechNZ roundtable 'Digital payments for all: Exploring innovative solutions to improve access to basic transaction services' 3 June
AIA release Claims Compass Report
AIA have released their second Claims Compass Report, covering data for the year ended 31 December 2024.
AIA have released their second Claims Compass Report, covering data for the year ended 31 December 2024. AIA have over 797,000 Kiwi protected and accept 92% of all claims received.
In 2024, AIA paid out $829.6 million in claims, up $95 million on the previous year. Life accounted for 41% of all claims paid ($298.1 million), followed by Health ($167 million), Trauma ($139.5 million), Income Protection ($97.2 million) and Total Permanent Disablement ($23.9 million).
Life claims were up $34.6 million, Health claims were up $23.9 million and Trauma claims were up $22.4 million on the previous year. Increases in claims were put down to the combined impact of insurance levels increasing alongside inflation, more innovative treatment options with higher costs than established treatments, and growing demand for health services due to an aging population and growth in chronic diseases.
AIA NZ Chief Customer Officer, Maddie Sherlock said
“In New Zealand, we have observed increased rates of heart disease, cancer, diabetes, and poor mental health, brought about by worsening lifestyle factors such as diet and lack of exercise. These worsening public health trends lead to a higher demand for health services, which puts upward pressure on private health claims.”
AIA have shone a spotlight on mental health. In 2024 $25.7 million was paid out towards mental health related claims, and $8.1 million for suicide claims. Mental health claims were highest for men aged 40 and 49 ($6.4 million), followed by men aged 50 – 59 (5.6 million). Sherlock said
“This big jump in claims for this age group reflects their life stage which is likely to be impacted by the weight of increased family, financial and professional responsibility and high demands upon their time.”
“This is the age where your overall health starts to be impacted by your nutrition, sleep and activity levels versus when you were younger. And your risk of lifestyle diseases increases. These changes can of course impact your confidence and overall mental wellbeing.”
The top AIA NZ mental health claims in 2024 were:
Depressive disorders 44%
Anxiety / panic disorders 14%
Post Traumatic Stress Disorder 4%
Chronic Fatigue Syndrome 3%
Chronic Pain Syndrome 2%
More news:
Fidelity Life offers premium relief for severe weather-affected customers
FSC Empower Women event for Wellington Women in Insurance 27 May
Legal and regulatory update for the life and health insurance sector
The FMA publish takeaways from the CrowdStrike event survey; RBNZ publish response to submissions on core standards that set the prudential requirements deposit takers will need to meet in order to be licensed under the DTA; Cabinet designate banking as first sector under Customer and Product Data Act; Westpac is to pay a penalty of $3.25 million for misleading customers entitled to advertised discounts as well as overcharging some of its business customers; RBNZ special topic looks at how AI could impact financial stability; ASIC unveils digital portal for AFS licence applications; FSC publish KiwiSaver Industry Spotlight and Life Insurance Industry Spotlights for March 2025; The Credit Contracts and Consumer Finance Amendment Bill had its first reading and was referred to select committee; RBNZ release May Financial Stability Report; RBNZ change structure of its Executive Leadership Team.
29 Apr 2025 - The FMA have published key takeaways from the CrowdStrike event survey, which investigated how well financial service providers were prepared for and responded to the CrowdStrike incident. https://www.fma.govt.nz/library/research/key-takeaways-from-the-crowdstrike-event-survey/
1 May 2025 - The RBNZ has published its response to submissions on three of the four core standards that set the prudential requirements deposit takers will need to meet in order to be licensed under the Deposit Takers Act 2023 (DTA). The response covers liquidity, disclosure, and Depositor Compensation Scheme (DCS) related requirements. https://www.rbnz.govt.nz/hub/news/2025/05/reserve-bank-publishes-response-to-deposit-taker-core-standards-consultation
1 May 2025 - Cabinet has agreed to designate banking as the first sector under the Customer and Product Data Act. https://www.beehive.govt.nz/release/better-banking-competition-one-step-closer-kiwis
2 May 2025 - Westpac is to pay a penalty of $3.25 million for misleading customers entitled to advertised discounts as well as overcharging some of its business customers. Westpac admitted its conduct in civil proceedings brought by the FMA at the High Court in Auckland in December 2024. Westpac’s breaches of the fair dealing provisions under the Financial Markets Conduct Act 2013 (FMCA) affected a total of 24,621 customers and resulted in $6.35m in overcharges. https://www.fma.govt.nz/news/all-releases/media-releases/westpac-to-pay-3-25-million-penalty-for-misleading-customers/
5 May 2025 - The RBNZ publish a special topic from the May 2025 Financial Stability Report - Rise of the machines: How could artificial intelligence impact financial stability. https://www.rbnz.govt.nz/hub/news/2025/05/rise-of-the-machines-how-could-artificial-intelligence-impact-financial-stability
5 May 2025 - ASIC has unveiled a new digital portal to allow applicants to apply for an Australian financial services (AFS) licence. https://asic.gov.au/about-asic/news-centre/news-items/asic-launches-new-portal-for-australian-financial-services-licensees/
5 May 2025 - The FSC publish KiwiSaver Industry Spotlight March 2025. https://blog.fsc.org.nz/kiwisaver-spotlight-march-2025
5 May 2025 - The FSC publish Life Insurance Industry Spotlight March 2025. https://blog.fsc.org.nz/lifeinsurance-spotlight-march-2025
6 May 2025 - The Credit Contracts and Consumer Finance Amendment Bill had its first reading and was referred to select committee. https://bills.parliament.nz/v/6/6193a33c-40d6-4354-0d5a-08dd6ff875cc?Tab=history
7 May 2025 - Risks to the financial system have increased over the past six months, Reserve Bank Governor Christian Hawkesby says in releasing the May 2025 Financial Stability Report. https://www.rbnz.govt.nz/hub/news/2025/05/risks-to-the-financial-system-have-increased
7 May 2025 - The RBNZ is consolidating the structure of its Executive Leadership Team (ELT). The new ELT structure, which takes effect from Monday, 12 May 2025, is made up of four roles:
Assistant Governor Financial Stability
Assistant Governor Money Group
Assistant Governor Enterprise Services
Assistant Governor Operations
https://www.rbnz.govt.nz/hub/news/2025/05/rbnz-executive-leadership-team-changes
Nominations for the FSC industry awards open
The Financial Services Council (FSC) has opened entries for their 2025 Awards programme, including two new award categories.
The Financial Services Council (FSC) has opened entries for their 2025 Awards programme. The awards will be presented at the FSC Awards Dinner on 11 September 2025, at the Cordis Hotel in Auckland, as part of the FSC25 Conference. Entries are open to individuals, teams and organisations, with nominations closing 29 June 2025.
There are two new award categories this year.
New: Innovation of the Year
New: Excellence in ESG
Emerging Trailblazer: sponsored by Swiss Re
Excellence in Wellbeing and Inclusion: sponsored by Swiss Re
Contribution to Community
Team of the Year
Workplace Savings
Chair's Award for Service to the Industry
More news:
mySolutions webinar 'Getting more of the 'right kind' of referrals' is on 14 May
Investment News NZ produce ‘Welcome to FAP-land’ report
Jon-Paul Hale talks about how service commissions could be structured
Gen Z expect the same digital experience with life insurers as they have with banks