Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Join us for July's Research Deep Dive session
Over the last few months, we've had a lot of interest from advisers wanting a deeper insight into how Quotemonster functions behind the scenes. In response, we've developed a series of special online Research Deep Dive sessions — where we’ll take you through how we conduct research reviews and give you the opportunity to be among the first to hear about new features we're considering developing.
We’ve had a lot of interest from advisers wanting a deeper insight into how Quotemonster functions behind the scenes. In response, we've developed a series of special online Research Deep Dive sessions — where we’ll take you through how we conduct research reviews and give you the opportunity to be among the first to hear about new features we're considering developing.
We’d love for you to join Russell and the research team for our upcoming online session, where we’ll cover the following:
What this session will cover:
How industry changes impact what we do at Quotemonster
Our process and results from the recent Special Events Increase review
A sneak peek at new features we’re exploring
Our roadmap for the remainder of 2025
Open Q&A
When & Where:
Tuesday, 22nd July
10:00am – 11:00am
Online via Microsoft Teams
The session will run for approximately 45 minutes, with time for questions at the end.
Who should attend:
This session is ideal for advisers, product managers, and other industry professionals who enjoy diving into the details. We’ll provide an in-depth view of our review processes and share a behind-the-scenes look at our database — plus, you'll have the opportunity to share your feedback in an informal, conversational setting.
If you’d like to attend, simply respond via email and we’ll send you the meeting link.
We look forward to having you join us on the 22nd!
Quality Product Research: Research Advisory Board – Northern
Last month we held our first Research Advisory Board meeting of the year and got lots of valuable feedback on items ranging from ratings for rural key person to proposed rating of disclosure.
Last month we held our first Research Advisory Board meeting of the year with our Northern Representatives and as usual returned to Quotemonster HQ with lots of valuable feedback.
Board members: Allan Gillbanks (Owner, Director of The Quantum Group) and Katrina Church (Director, Head of Client Engagement of Insurance People)
Independent Chair: Tony Dench
Insurer Observers: Laura Fitzpatrick (Asteron Life)
Research Team: Russell Hutchinson, Doreen Dutt, Sara Alani and Kim Oliver
The research advisory board reviewed the following topics:
Interim Cover: based on discussions, QPR will look to create some educational material on interim cover.
The Addition of Legacy Research to our Standard Quote Flow: for improved clarity, we’ll review renaming ‘Legacy products’ to ‘Closed products’ and look to include a workflow to help advisers handle legacy products.
Specific injury add-on compared to built-in for IP: we will review the value of Specific Injury as a built-in item vs a standalone item.
Finalised Rating for Rural Key Person: we announced the launch of rural key person cover ratings for five providers - AIA, Asteron Life, Fidelity Life, Chubb Life, and Partners Life. Based on discussions, we will review the rating differences for some specific features. We’ll also gather feedback on the weighting for home modifications and vocational rehabilitation to ensure the ratings accurately reflects their value.
The Proposed rating of disclosure: this is all about how easy it is to find policy documents on insurers’ websites and for customers to access all required documentation easily. We plan to review and rate this feature across all products in future.
The Proposed rating of Waiver of Premium: members liked the idea of splitting up the different types of premium waivers and having them as separate items (injury {traditional WOP}, parental leave, unemployment, and redundancy being the main 4 categories). Our research team will look to implement these changes in our database in the next few months.
Quote Functionality - Error Message / Exact Match vs Near Match: we’re looking into whether we’ll be able to implement near matches (rather than just exact matches) for products that are similar but not the same.
As always, the feedback from our Research Advisory Board meetings has been very valuable to our Research team and allows us to strengthen our research ratings by getting more insight into the adviser perspective. We look forward to meeting with our Central and Southern Advisory Boards later in the year.
Introducing our new Quotemonster Masterclass
We're excited to announce our brand-new Quotemonster Masterclass series designed specifically for experienced Quotemonster users who want to deepen their understanding of our tools and rating methodologies.
We're excited to announce our brand-new Quotemonster Masterclass series designed specifically for experienced Quotemonster users who want to deepen their understanding of our tools and rating methodologies.
Who Should Attend?
These sessions are ideal for advisers who have been using Quotemonster for a while and have already completed our "Introduction to Quotemonster" session.
Session Details
Date: Thursday, 17 April 2025
Time: 10:00 am – 11:00 am
Location: Online via Microsoft Teams
What You'll Learn:
An overview of key research tools
Standalone Head-to-Head comparisons
Effective use of Checkmonster
Managing complicated quote scenarios
Deep dive into our rating methodologies
A behind-the-scenes look at our database
Insights into our rating review process
Don't miss the opportunity to join our inaugural session hosted by Russell Hutchinson!
How to Register:
To secure your spot, please email us at info@quotemonster.co.nz and our team will respond with an invitation link.
We look forward to seeing you there!
Last Research Advisory Board meeting of the year
Last month we held our final Research Advisory Board meeting of the year with our Southern members.
Last month we held our final Research Advisory Board meeting of the year with our Southern members - Jeremy Bernstein, Travis Hamilton, and Wilhelmina Eveleens and our Independent Chair, Tony Dench.
Jeremy Bernstein
Travis Hamilton
Wilhelmina Eveleens
Independent Chair, Tony Dench
The feedback from our Research Advisory Board meetings has been very valuable to our Research team and allows us to strengthen our research ratings when we gain an insight into the adviser perspective.
Topics we reviewed were:
· the proposed rating for Rural Key Person insurance;
· the proposed design for product and provider settings (business);
· the addition of new research rating factors;
· the introduction of price change history.
We’re looking to recruit a new member in 2025 – if you know an adviser in the region who would be keen, please let a member of the research team know, you can find out more about the Research Advisory Board here. Being a member of the board provides an opportunity to participate in a governance structure and gain valuable wider industry experience.