AIA announce new leadership appointments

AIA have announced two new appointments to their Distribution team. Hannah Anderson has been appointed as Head of Retail Distribution, and Ben McQuay as Head of Corporate Solutions, effective from 28 April 2025.

Anderson has been with AIA since 2021, most recently as Regional Sales Manager for the Southern Region. As Head of Retail Distribution, Anderson leads a team of business development managers providing support and strengthening relationships with advisers across New Zealand, within AIA’s IFA, Aligned Advice, and Home Loans distribution channels.

Hannah Anderson, Head of Retail Distribution

 Ben McQuay has been with AIA for the last 13 years, most recently as National Sales Manager – Strategic Accounts. As Head of Corporate Solutions, Ben leads AIA’s Group insurance distribution team, supporting long-standing relationships with organisations across New Zealand, while identifying and establishing new opportunities for growth within this important distribution channel.

Ben McQuay, Head of Corporate Solutions

AIA NZ Chief Distribution Officer Angela Busby said

“Hannah and Ben are valued existing members of our AIA NZ team, and I’m very proud to be able to promote some great internal talent with these appointments.”

“They are both highly experienced in business development and relationship management and have a strong track record of delivering great results for our advisers and distribution partners. I know their passion for our industry and their focus on growth will serve them well as they step into these roles.”

In other changes, AIA farewells Head of IFA and Group Distribution, Anna Schubert, and Head of Aligned Advice, Jack Newman.

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MAS announce appointment of new CEO

Jo McCauley has been appointed new Chief Executive Officer of MAS, starting 4 August 2025. McCauley is currently CEO of Southern Cross Travel Insurance, and she has a general insurance and consumer finance background, having led marketing, sales and product teams.

MAS Chair Brett Sutton said

“Jo brings a rare combination of leadership experience, commercial insight and strong people skills. We are excited to work with Jo as we build on a strong FY25 result and invest further in technology and service enhancements for our Members”.

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Partners Life announce new Chief People Officer

Partners Life has announced that Helen Meade has been appointed as their new Chief People Officer, effective April 2025. Most recently Meade was Chief People Officer at Les Mills International and she has over 20 years’ experience in human resources, transformation and communications, having worked in the insurance, wellness/health, technology and FMCG sectors.

Partners Life CEO Michael Weston said

“I'm delighted about Helen joining our executive team. She's a dynamic leader with a proven track record of attracting, developing and retaining great people and teams – who are our most important asset and competitive advantage.”

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Chubb Life appoints new CFO

Chubb Life has appointed Jaco Grobbelaar as its chief financial officer. Grobbelaar has more than 25 years of experience in the insurance and financial services sectors. Grobbelaar was most recently at Partners Life, where he led the finance function team across a range of activities to help strengthen organisational resilience and growth.

Chubb Life chief executive Gail Costa said

"Jaco has a strong track record of optimising financial planning and reporting processes, driving efficiency and successfully leading teams through change. I'm really looking forward to having Jaco on board and have every confidence that his expertise, experience and leadership will further strengthen our senior leadership team."

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Chubb Life NZ appoints new Head of Claims

Chubb Life NZ has announced that Reeta Anthony has been appointed as its new Head of Claims, effective immediately. Anthony will report to Debbie Eyre, Chief Operating Officer, and will be responsible for the strategic delivery of the claims proposition. Anthony has over 25 years of financial services experience and expertise and was most recently Head of Claims at Fidelity Life.

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Report delves into implications for insurers from emerging medical trends

Munich Re’s latest Life Science Report delves into the emerging medical trends and risks and implications for life and health insurers. The report is split into five sections which analyses different topics: Artificial Intelligence in Healthcare (released); Improving Cancer Outcomes (released); Prevention (releasing 18 February); Obesity (releasing 4 March); and Climate Change (releasing 18 March).

Insurance Business Mag ran an article where Dr. Brad Heltemes, VP & medical director of R&D at Munich Re, discusses the Improving Cancer Outcomes chapter. In particular, Heltemes highlights how identification of various gene alterations the drive the development of a cancer can be significantly different between two cancers that appear to be alike in location and appearance, giving as one example “…the multiple different gene signatures seen with non-small cell lung cancers, each which responds to a different targeted treatment and each having a different prognosis.”

New diagnostic tests and innovative treatments are also leading to improving cancer outcomes, with many cancers that used to be terminal now being able to be managed as chronic diseases. With patients leading longer, healthier lives (which is great news!), longevity models and expected treatment costs need to be re-examined.

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EY release global insurance outlook for 2025

EY have released their global insurance outlook for 2025. One of they key takeaways for life and health insurers is the growing global retirement savings gap. Longer lifespans and aging populations are set to increase the gap from US$106 trillion in 2022 to US$483 trillion in 2025, with EY predicting increased demand for financial estate planning services, life insurance, health insurance and wellness programmes.

AI is shifting business practices globally, with 99% of insurers already investing in GenAI or making plans to invest. EY posit that as data and tech become so much more important, they must be baked into front line operations and decision-making processes. More than half of workers believe GenAI will positively impact their productivity and ability to do high-value work. EY highlight the importance of having staff with AI skills and fostering a culture of innovation and adaptability to drive productivity gains and increase employee engagement.

EY predict a rise in personalised offerings, driven in part by advances in AI helping with tailored messaging, targeted recommendations, more accurate pricing and faster underwriting. EY suggest that product innovation will prioritise features (such as preventative services) that drive outcomes customers desire (e.g. healthier lifestyles), a la AIA’s vitality programme. They also highlight that importance of partnerships and new channels to gain access to new customer segments.

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The future of NZ Superannuation

Interest.co.nz ran a very interesting series of articles by Andrew Coleman around NZ’s superannuation system. He takes readers through the history of NZ super, how it differs from most overseas pension schemes, different ways schemes can be taxed and more. In particular, I though his bathtub metaphor was an excellent illustration of the difference between pay-as-you-go and save-as-you-go schemes.

Coleman advocates for a revamp of NZ’s superannuations scheme, including a compulsory savings scheme he dubs KiwiSaver 2.1. He makes the point that NZ super was designed so long ago it may not be fit for purpose for kiwis today and going forward into the future. He argues that New Zealanders under the age of 45 (those who were too young to vote in the 1997 referendum) should consider a fundamental restructure of the NZ government’s retirement income scheme.

All in all, a very interesting, easy-to-understand read – check it out if you haven’t already. Andrew Coleman joins The NZ Tax Podcast to talk more about KiwiSaver 2.1 here, if you prefer to listen.

Retirement, tax and preferences: Understanding New Zealand’s most intractable problem | interest.co.nz

A history of New Zealand’s retirement policy | interest.co.nz

Could NZ change from pay-as-you-go funded pensions to save-as-you-go funded pensions? | interest.co.nz

How much tax you pay versus what to expect to receive in pensions, and why when you were born matters | interest.co.nz

Making the transition from PAYGO to SAYGO | interest.co.nz

Death, taxes, and wealth inequality | interest.co.nz

New Zealand Superannuation, behavioural economics, and investment choices | interest.co.nz

New Zealand’s unusual tax system | interest.co.nz

New Zealand’s odd taxation of retirement savings is bad for the country | interest.co.nz

Taxes and the housing market | interest.co.nz

Survey evidence on what New Zealanders want from retirement policy | interest.co.nz

KiwiSaver 2.1: why compulsory savings would be great for young New Zealanders | interest.co.nz

New Zealand's retirement income policy time warp | interest.co.nz

Government announces reforms to strengthen NZ’s capital markets

The Government has announced a package of reforms to help ensure New Zealand’s capital markets are working to support a productive economy. The Government is making it easier for businesses to raise money from the public by making it voluntary to provide forward-looking financial information as part of an Initial Public Offering of shares. These changes are expected to be in place by May 2025.

The Government has also opened consultation on two proposals: enabling KiwiSaver investment in private assets; and potential adjustments to the climate-related disclosures regime. Consultation closes 14 February 2025.

The Financial Services Council (FSC) has expressed strong support for enabling KiwiSaver funds to invest in unlisted assets. FSC CEO Kirk Hope said,

“By enabling KiwiSaver investments in unlisted assets, such as infrastructure projects and innovative New Zealand businesses, we can unlock substantial capital for domestic growth.”

“This reform will not only provide Kiwi businesses with much-needed capital to innovate and expand but the opportunity of greater diversification for KiwiSaver.”

Some financial advisers warn that regulators need to get on board with the proposals, however. At a recent event we held in conjunction with the Financial Services Council, advisers asked questions about whether the Financial Markets Authority would be supportive of fund managers choosing to invest more in private assets and infrastructure projects which tend to be illiquid in nature. We think that these are good questions, and the answers will be highly sensitive to the context in each fund: for example, the scale of the investments relative to the total fund size and the liquidity of other assets, and the ages, balances, and probable withdrawal patterns of investing members.

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The FMA releases Consumer Confidence survey

The Financial Markets Authority (FMA) has released their inaugural Consumer Confidence Survey. The survey combines key questions from previous years’ Investor Confidence Survey and KiwiSaver Statements Survey as well as new questions around key focus areas such as fairness, investment scams and confidence in financial markets. Key findings include:

• 98% of New Zealanders have at least one banking product, with 49% considering at least one banking product in the next 12 months

• Savings account ownership is up across all demographics  

• Credit card ownership has decreased 3% while buy-now-pay-later services are up 5% across all demographics

• 86% of New Zealanders have at least one insurance product, with the average number of insurance products being 2.5 per person

• Younger New Zealanders (18 – 34) generally had fewer insurance products compared to other age groups but were more likely to own pet and health insurance

• 85% of New Zealanders have at least one investment product, with the average number of different investment products owned being 1.8 per person

• KiwiSaver membership is highest amongst Chinese and Pacific ethnicities at 87% and 86% respectively

• 79% of New Zealanders actively chose their own KiwiSaver fund, with females and those aged 45 – 54 years having lower levels of participation in their choice of fund

• KiwiSaver satisfaction levels have improved over the last two years, with 60% of Kiwis being quite/very satisfied

• Catalysts for kiwis to consider making changes to their KiwiSaver/other investments include better investment returns from another provider (41%) or if their fees seemed high (39%).

FMA Chief Executive Samantha Barrass said

“The results of this survey provide us with valuable insights into how New Zealanders interact with financial markets and their level of confidence in those markets and in the FMA. It also helps us to see emerging trends that require our regulatory attention, so that we can focus our efforts on how we can better regulate for all New Zealanders.”

Additional reports will be published in early 2025 on several themes that emerged in the survey findings in 2025, including the experiences of women Māori, and other minority groups with financial markets; the relationship between knowledge of financial markets and confidence; investment scams and their link to confidence and consumer behaviour; the enablers of investment practices; comparative findings on fairness.

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