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Left off the Waiting List

Peter Kroon blames not having an urgent booking for the acceleration of his skin cancer. His story on Seven Sharp can be viewed here. After an administration error Peter waited months for a small operation which has now cost him his right eye.

This highlights an issue around utilisation of the health service which has long vexed public policy watchers: almost every government service relies on the user of the service being quite active and looking out for their own interests, partly because of mistakes like this one, and partly because government departments rarely see themselves as needing to 'market' their services in quite the range of inventive ways that private sector businesses pushily trumpet their wares.  


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