Robo tools aren't either/or. The picture is sufficiently complex that in this article by Donna Fuscaldo at Investorpedia it is possible to argue that Millenials want robots, but also want humans. When you think about it, that's logical. No one seriously argues that a bank should be robo-only, or human only, banks are a complex stack of technology and humans. Investment is the same - and insurancee will be too. New Zealand's only experiment with a bank with no branches was closed a couple of years back.