"They always say that time changes things, but you actually have to change them yourself" Andy Warhol
To the casual observer a conservative, slow moving, industry like ours, appears to spend more time predicting change than actually taking steps to achieve it. Corporate life tends to reward the absence of failure, rather than creating a framework for experimentation which will mean some inevitable failures amidst overall growth. Shareholders have, for decades, considered insurance stocks as conservative bets, delivering good, if unexciting, returns. Boards and executives have all followed that lead. Hence innovation tending to be slow, or proven first in other industries, and only adopted once it has become a sure thing.
The only problem is, that change will happen. If we allow current practice in our industry to fall too far behind what's expected by our consumers - dazzled as they are by great leaps forward in some other sectors - we may just find someone else making change happen.
Unless we start first.
With grateful thanks to Gretchen Rubin's happiness quotes feed for the quote.