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Conduct and competence

Competence to enter into a contract is an under-explored area of conduct risk. This news is an exemplar of why, although Australian, I have no doubt that similar problems occur here. I recall one case in the news about an elderly person who was sold funeral cover over the phone. After reading the article I had to doubt the competence of the person, and therefore the care exercised by the call centre sales-person. Of course, this is not a problem isolated to call centres, or financial services. Elderly people are often warned against answering the door to salespeople due to the risk of pressure sales tactics being applied. Which is why, possibly the only thing I object to about the Herald article is the title. Maybe, rather than 'bombshell' it should say 'yet again...'


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