Susan Taylor is a panelist with us for the customer engagement session in the insurance stream at the FSC conference on Thursday afternoon.
Susan Taylor is the Chief Executive Officer of Financial Services Complaints Ltd (FSCL), an approved dispute resolution scheme. FSCL has over 6,800 financial service providers, including many fund managers, financial advisers, and trustee companies, as scheme participants. Susan has more than 25 years’ experience in dispute resolution in the financial services industry and has presented at financial industry and consumer conferences both in New Zealand and overseas.
Susan is a lawyer and, prior to joining FSCL, was the Deputy Banking Ombudsman.