CIGNA's recent announcement:
Since Cigna Corporation acquired the OnePath Life business at the end of November 2018 from ANZ Bank, OnePath has continued to provide cover to its policyholders as part of Cigna.
Please be advised that we are intending to combine the businesses by transferring the OnePath Life insurance business to Cigna Life Insurance New Zealand (Cigna). If this is approved by the Reserve Bank of New Zealand, the insurer of all OnePath policies will change to Cigna Life Insurance New Zealand Limited.
As part of our application to the Reserve Bank, we are required to seek feedback from policyholders.
We wanted to give you a heads up so you can support your clients through the process and respond to any questions they may have. We have included a copy of the letter and FAQs that your clients will receive. We will have these posted by the end of this week.
You can rest assured that none of this will change our day-to-day business operations or how we support you, and there will be no change to your client’s policy and service they receive. Having a single legal entity will help us operate with greater efficiency to deliver to both you and your customer’s needs.
Where your client has multiple relationships with OnePath, they will receive one communication directing them to our contact centre for any questions.
If your client wants to provide feedback through you, we would appreciate if you could provide this to us via the online form at cigna.co.nz/feedback. Of course we are always available if you need us or have any questions yourself, please contact your Business Partnership Manager.
CEO, OnePath New Zealand and Cigna New Zealand