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Australia: ANZ reveals remediation team and process

In Australia, ANZ has reported that they have a team dedicated to compensating victims of fees-for-no-service. ANZ has 500 people working in the customer remediation team and an additional 500 people working on remediation with other business units. Shayne Elliott, CEO, has said that the remediation program is made up of two parts and has paid out $1.6 billion over the last three years.


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