Nick Stanhope, CEO of AIA, has made this media announcement confirming COVID-19 cover and to follow government guidelines:
As a valued partner of AIA New Zealand, I want to ensure you remain informed about the developing COVID-19 situation, and our responses to this.
Servicing and supporting you and your clients is our absolute priority. At this time we are experiencing an increased volume of calls through to our Contact Centre and Claims teams. We are encouraging policyholders to reach out and talk to their financial adviser or to use one of our online options to contact us or find out more:
• Visit our COVID-19 support page
• MyAIA for Live Chat and to view policy information
We are encouraging advisers to make full use of our AIAHub and eApp systems. This will help to improve turnaround times and to keep you updated on the progress of new business applications.
Our insurance cover
I want to assure you that COVID-19 has no impact on our existing policies.
Our insurance products do not contain exclusions for pandemics. If your clients need to make a claim related to COVID-19, as with any other claim, they will simply need to meet the eligibility requirements for their benefit type.
We are communicating this to policyholders and encouraging them to understand what they are and are not covered for and to speak to their financial adviser. We are monitoring the situation but I want to assure you that all of our products remain open for new business and we have no current plans to review this.
For any new insurance applications we receive, including increases in existing cover, it will be normal practice but with the exception that we may need to take into account in our assessment any proposed travel to countries where the Ministry of Foreign Affairs and Trade has raised its advice level to Do Not Travel as a result of COVID-19.
Our current actions
We have detailed incident management, pandemic and business continuity plans in place.
As a global insurer, we are closely monitoring the situation around the world. We are receiving frequent updates from our Group Office in Hong Kong and we are following the health and travel advice of the New Zealand government.
We urge everyone to follow the travel advice of the Ministry of Foreign Affairs and Trade at SafeTravel.govt.nz and the health advice of the Ministry of Health at Health.govt.nz.
In order to protect the health of our staff and those they come into contact with, we have put in place a number of measures designed to limit contact including ceasing all non-critical travel and conference attendance and minimising face-to-face meetings.
I believe it is important to remain calm but vigilant, and do what we can as a company and as a society to help limit and slow the spread of the virus.
If you have any questions, please contact your BDM.
Chief Executive Officer