Here is what Fidelity Life have to say about helping customers facing financial hardship during this time:
We’re working hard on a package of practical retention initiatives designed to meet customers' needs. We’ll confirm the details with you as soon as we can.
But in the meantime here's some clarity on what we can do right now to support customers dealing with hardship:
- Premium holiday option - up to 12 months on select Life, Survivor’s Income and TPD covers
- Leave without pay option - up to 12 months on select Income Protection and Monthly Mortgage Repayment covers
Retention tools - on a case by case basis our Retention team can help customers with making up missed payments, reinstating cover or a premium freeze or temporary hold
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