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Insurers encouraging advisers operating remotely

Most of the people I know have had a very busy few days - apart from those that were already in self-isolation. The small business buyer wasn't at Pak N Save - they were at PB Tech. Not everyone is at the same place in their journey of digital transformation, and this week is a rough one for those that have more manual processes. For them, as for all of us, digital provides a welcome slice of good news.

Start with your basic hardware set-up (a reasonable laptop or desktop computer, a decent internet connection, microphone, camera, good chair, a good room in which to set it all up). Perhaps you already had an extensive home rig - and you just had to plonk the work laptop down on the desk. But maybe you've been busy with family and the pieces are in boxes taken from work over the last few days. You might want to check out some of the shots of home set-ups that people are sharing online to get some ideas. Here are two great links: 

https://refuge.nolayingup.com/t/show-us-your-rona-rig-wfh-set-up/24073

https://www.bloomberg.com/news/articles/2020-03-18/global-traders-creating-the-ultimate-work-from-home-rona-rigs

I particularly like the ones that show innovation, with things like computers squeezed into odd spaces, some DIY to get desks and screens that work well, and so on. The hardware, the physical office set-up in space is just the tip of the iceberg, however. It's the software, the tools, the process and the attitude you bring that makes the difference. 

Here digital has some great news for you - even if your software set-up is minimal, it doesn't matter. Digital can be adopted and improved well during your isolation - services can be set-up, signed up, and learned purely online. If you haven't done this before, you can get help online. Your tech support people will be delighted to help you - remotely, of course. Insurers have already got a wide range of online tools covering quoting, needs analysis, application, and underwriting. Quotemonster is operating - usage is up about 20% - so you can do needs analysis and write SOAs. 

There are also lots of online resources and a blizzard of emails from insurers about how cover works (normally for existing clients), how underwriting will work during this period (some restrictions on available product and some additional underwriting rules and processes), and how claims and administration work with most teams operating from home (its a bit slower, and call volumes are higher).

If you can offer a reassuring message to clients, I expect it will be gratefully received. If you can reach out to prospects and the wider community, some will doubtless respond. 

 

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