AIA have sent out a update to advisers covering topics such as supporting clients through financial hardship, temporary enhancements to premium suspension benefits, coverage during suspension and a guide to working remotely to best support clients.
One in particular stands out:
PREMIUM SUSPENSION COVER – FURTHER IMPROVEMENTS
We are pleased to announce some further enhancements to our temporary suspension of cover options. These enhancements are designed to provide customers with greater flexibility to manage their cover during this period:
Customers holding AIA Real risk products will now receive the same favourable treatment of medical conditions which develop during the suspension period as customers holding other products;
I know that some advisers were concerned about the treatment of customers that had conditions emerge during premium suspension, so it is great to have this improvement from AIA.
Click here to take a look.