Dealing with complaints from dissatisfied clients is time consuming and strays you away from your business dealings. It is made worse if you do not keep written documents. Anand Srinivasan of Brisk Insurance recently spoke about his personal experience with disagreements about past discussions and decisions with clients. As Anand kept records, he was able to remind the clients of the agreements that they had reached with him by referring to his notes. As Anand notes, no one will remember what they said exactly after a couple of years.