AIA and Southern Cross have provided insight into their claim volumes during Alert Level 4 and 3. Len Elikhis, chief officer, product and vitality highlighted that there was a drop in claim volumes, although he expects claims to have been deferred and not avoided.
“AIA chief officer, product and vitality Len Elikhis says that for AIA, the vast majority of claims come from surgical procedures. Although the lockdown period saw a drop-off in claim volumes, he says these are more likely to be deferred rather than avoided, making any significant claims savings unlikely.
With Alert Level 2 offering more room for non-urgent procedures, Elikhis says insurers will start to see those claims numbers coming back up, and customers who put their claims off for the lockdown period will be looking to access elective procedures.”
Similarly, Southern Cross experienced a drop in claims during Level 4, however they paid out over 120,000 claims for consultations urgent care.
“Kerry Boille, chief sales officer at Southern Cross Health Society says that Southern Cross has also seen a reduction in claims since the lockdown, but has nonetheless paid a significant amount in consultations and urgent care. She says the focus has been on communicating clearly and openly with members, and in switching to digital consultations where possible.
“We are continuing to process and pay claims, and while we did see a drop-off, we’ve paid over 120,000 claims since we went into Alert Level 4 and the start of lockdown,” Boille said.” Click here to read more
nib tell us that Mercy Ascot is now running providing surgeries on Saturdays to try and clear some of the backlog of treatment required. With responses like that the predictions that the sector will not catch up (and some treatments will simply not be provided) are likely to be proven wrong.
In other news:
Partners Life: My Underwriting Manager (MUM) now automatically prompts updated COVID-19 related mental health questionnaires.