Southern Cross has been awarded gold in Reader’s Digest Quality Service Awards in the health and travel insurance categories for the support offered to members during the pandemic. This is the fourth consecutive that Southern Cross has be awarded gold in the Reader’s Digest Quality Service Awards health insurance category and second consecutive year that it has been awarded gold in the travel insurance category. Southern Cross has credited it’s focus on supporting members during the pandemic as the main reason for being awarded gold.
“Southern Cross has been recognised for the way it has supported customers during an extraordinary year by winning gold in both the health and travel insurance categories in the Reader’s Digest Quality Service Awards.
The awards are facilitated every year to determine which New Zealand organisations have delivered the most outstanding customer service. Consumers rate organisations on personalisation, understanding, simplicity and satisfaction.
This is the fourth consecutive gold for Southern Cross Health Insurance (SCHI) and the second in a row for Southern Cross Travel Insurance (SCTI). Both organisations come under the Southern Cross brand, and are businesses united by a not-for-profit ethos helping Kiwis look after their health and wellbeing.
Southern Cross maintained this award-winning customer service throughout the pandemic by focusing its efforts on supporting customers in ways that would have the most impact.”
Louise Waterson, Editor-in-Chief of Reader’s Digest, noted that challenges faced in 2020 reflect the importance of focusing on customer service. Waterson said Southern Cross achieved excellent customer service.
“Louise Waterson, Editor-in-Chief of Reader’s Digest, said the challenges of this year have highlighted the importance of delivering excellent service to customers.
“For another year, Southern Cross has achieved such excellence, and continues to raise the benchmark of what outcomes customers of health and travel insurance can expect. Only the highest standards will do when fulfilling the health and travel needs and concerns of their customers and their families. New Zealanders appreciate the skill, professionalism and compassion shown by Southern Cross – all of which makes for a winning business strategy. Congratulations,” she said.”
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