Southern Cross announced that Jo McCauley will take on the role of CEO. McCauley was promoted from her role as Chief Customer Officer. McCauley brings with her years of experience in financial services and strategic leadership. Her previous roles include insurance portfolios management at Tesco Bank.
“McCauley was hired from within the business, previously heading up SCTI’s sales, product and marketing division as Chief Customer Officer since October 2017.
Bringing a wealth of experience in financial services and strategic leadership, McCauley’s background spans several years of international product and marketing experience, including managing direct-to-consumer insurance portfolios with Tesco Bank in the UK.”
McCauley has said COVID-19 has had a significant impact on the company and the travel industry but Southern Cross Travel Insurance is focused on members and employees. McCauley has noted that she is proud to have the opportunity to be the CEO. Greg Gent, Southern Cross Chairman, has said that McCauley's experience within the company will be an asset.
“McCauley said while the outbreak of COVID-19 this year has had a significant impact on SCTI and the whole travel industry, their focus is on looking after its customers and its people.
“I’m proud to have the opportunity to lead a fantastic team that continues to work hard to improve SCTI’s customer experience and processes for when the market returns."
Southern Cross Chairman Greg Gent said Jo’s experience working as part of the business will be a significant asset to SCTI.
“Jo has a diverse range of skills and leadership experience in the financial services sector, and her direct knowledge of Southern Cross Travel Insurance and its products will provide a strong foundation to lead from,” he said.”
McCauley has managed the launch of the domestic travel insurance product as CEO. As part of the product development, McCauley overlooked the policy wording to ensure that it was easy to understand. As a result, the company was the first travel insurer to be awarded the WriteMark plain language endorsement.
“In her first weeks in the CEO role, McCauley managed the launch of the business’ new domestic travel insurance product, ensuring that the policy was written in plain language. SCTI is the first travel insurer in New Zealand to have its domestic travel insurance policy awarded the WriteMark plain language endorsement.” Click here to read more
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