Quality Product Research: Health Insurance - major review process commenced for exclusions item rating
Medical insurance is one of the most hotly contested areas of product comparison. Adjustments are made frequently to many features. Exclusions, however, are complex and difficult to compare. Although we update our exclusions ratings with every new product change released it is time to review the method and balance of the scoring of these items. We have therefore started the process of a major review.
Theme of review
The themes of this review are:
- A thorough review of all terms
- A focus on the relative weighting of the terms
- Calling for claims examples of how the terms are applied
We have alerted advisers and insurers to our plan to do a review and asked for data on the themes above. Changes will be based on our view of all the information sent to us.
We will then publish a model for changes to the guide scores for exclusions sub-items and ask for input on the proposed new model. Further changes may be made at this stage.
We are seeking claims examples for the review. Further changes may be made at this stage.
Timeline for review
March - advise review started
April - review claims information
May - consult on new model for rating
June - implement revised ratings
We value getting your feedback on how these wordings are being applied to claims you may be aware of. Please email us with details of any recent claims to help us update our understanding.
Doreen Dutt, Research Analyst, Quality Product Research Limited, email@example.com