Accuro CEO Lance Walker has announced that Accuro has partnered with Optimation, a digital technology solutions provider, to develop a system to support innovation, efficiency, and a provide faster and more personalised digital customer services. Walker has said that the system will allow Accuro to better support new and existing members as well as helping to ensure future product implementations are more efficient. The new system will be at the center of the daily operation of Accuro, including managing policies, onboarding new members, choosing and changing plans, pricing, processing preapproval and claims, and providing services to members. The new system will help to minimise manual processes.
“According to Accuro chief executive Lance Walker, the company has teamed up with Wellington-based digital technology solutions provider Optimation to develop a new system to support innovation, efficiency, and provide faster, more personalised, digital customer services.
“As a not-for-profit cooperative insurer we are focused on delivering great customer experiences for our members and ensuring that our processes and technology enable that,” says Walker.
“This new system will allow us to better support our new and existing members and future proof us so that adding new products and services and responding to changes in the market is quicker and easier.”
The policy administration system is at the heart of Accuro’s day to day operations, including managing policies, onboarding new members, choosing and changing plans, pricing, processing preapproval and claims, and providing services to members.
“One of the real benefits we are targeting is a reduction in manual processes, which limits the ability of our team to focus on added value member servicing, and can impact on processing time and accuracy,” says Walker.” Click here to read more
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