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Legal and regulatory review for the life and health insurance sector

30 Nov 2021 – RBNZ released a further consultation outlining options for cash system reform, with submissions on this latest paper closing on 7 March 2022. https://www.rbnz.govt.nz/news/2021/11/reserve-bank-outlines-options-for-cash-system-reform

29 Nov 2021 – RBNZ announced it is reviewing its connected exposures policy for locally incorporated banks. Submissions close on 31 March 2022. https://www.rbnz.govt.nz/regulation-and-supervision/banks/consultations-and-policy-initiatives/active-policy-development/review-of-the-connected-exposures-policy-bs8-for-banks?

FYI: Quotemonster training videos available now

If you're a visual learner, you'll be interested to know that we have a YouTube channel, and have recently added a number of tutorial and troubleshooting videos. Click the button below to check it out and don't forget to share the love by subscribing, sharing and liking our content!


If you have a specific video you'd like us to record or any general feedback please feel free to email us on info@quotemonster.co.nz 

Quality Product Research: rating of specific injury as a standalone benefit


We have had quite a few requests in the past to add Specific Injury to our product suite on Quotemonster. Now that we have three insurers in the market that offer a comparable standalone product – AIA, Asteron Life and Cigna (plus Partners Life has a built-in version of the benefit) we are working to release a draft rating to our users. If you would like to receive a copy, please email me (details below). Our resources highlight the importance of Specific Injury in situations where ACC or other insurances are unable to offer cover and this is a wonderful opportunity for you to be involved in the addition of this benefit to our platform, so any feedback you have is greatly appreciated.


Insurers are aware that we are adding Specific Injury to Quotemonster and are open to provide any data or claims information. We will publish a draft rating for review by all industry personnel and circulate them for review. Any changes will be based on our view of all the information sent to us and will subsequently be posted for further review.

Your feedback

We value getting your feedback on how these wordings are being applied to claims you may be aware of. Please email us with details of any recent claims to help us update our understanding.

Doreen Dutt, Research Analyst, Quality Product Research Limited, researcher@qpresearch.co.nz

Legal and regulatory update for the life and health insurance sector

  • Private health insurance statistics


  • Life insurance statistics


nib accredited Rainbow Tick and Accessibility Tick, and more daily news

nib New Zealand has been accredited the Rainbow Tick for the processes and policies in place to create a more inclusive environment for people part of the LQBTQ+ community. nib CEO Rob Henin has said this accreditation is a result of implementing changes that accommodates all employees that are part of the rainbow community. nib has also been accredited with the Accessibility Tick in recognition of the work they have done to become more accessible and inclusive for people with disabilities. 

“nib New Zealand (nib) has received the Rainbow Tick accreditation which recognises the steps nib has taken to create a more inclusive and supportive workplace for LGBTTQIA+ employees and allies.  

nib Chief Executive Officer, Rob Hennin, said over the past two years nib has been continually improving its internal policies and procedures to meet the Rainbow Tick standards. 

“To receive a Rainbow Tick accreditation is no small task, we listened to our employees made meaningful and continual changes to our workplace policies and practices to amplify the voices and experiences of our LGBTTQIA+ employees,” Mr Hennin said.

“We held a number of LGBTTQIA+ education sessions with our leaders and employees; updated our internal policies, recruitment practices, and external website to reflect rainbow-inclusive language; provided easy access to resources and support via our ‘Pride at nib’ employee-led group; and held various events for our people to attend, including our Wear It Purple Day virtual brunch,” he added. 

Rainbow Tick Programme Manager, José Taiapa, said that to be eligible to receive the Rainbow Tick, nib had to satisfy the five Rainbow standards: policies; employee training; employee engagement and support; external engagement and monitoring. 

“nib is an organisation with a big heart and this is reflected in the work they’re doing to ensure that people from LGBTTQIA+ communities can bring their whole selves to work. This kind of inclusivity is so important, understanding that there are still many people out there that don’t feel comfortable to express their sexual orientation or gender identity at work,” Mr Taiapa said.  

“Rob authentically leads by example and is in full support of this mahi. It is a credit to the leadership of nib that they have continued to act on the feedback from employees and, in such short time, embedded the rainbow inclusive principles and standards into their organisation and in some instances exceeded expectations,” Mr Taiapa said.  

In addition to the Rainbow Tick, nib recently received the Accessibility Tick in recognition of the steps nib is taking to overcome barriers to access for employees, members and travellers so they can thrive irrespective of any difference in ability.  

Managing Director of Accessibility Tick, Phil Turner, said the accessibility journey for organisations are a long-term commitment and this is a great first step for nib.

“nib should be proud of the commitment and action plan they have made for disability inclusion and accessibility. It shows nib is an organisation that embodies diversity and inclusion, committed to their people and the 24% of New Zealanders who are disabled,” Mr Turner said.

Mr Hennin said nib is committed to continuing to work alongside Accessibility Tick and Rainbow Tick to help create a workplace where all employees feel comfortable and empowered to work to the best of their ability.

“The work we’re doing in the diversity and inclusion space isn’t a ‘tick of the box’ practice, it’s cultural change that is embedded in our everyday practices and conversations and filtered from the top down. We still have a way to go, but I truly believe the journey to receive both the Rainbow Tick and Accessibility Tick has helped to lay the foundation for greater acceptance, understanding and support of our people and their diverse backgrounds across the nib Group,” Mr Hennin said.”

In other news

Cigna: Good things come in twos offer ends on 17 December

Financial Advice: The positive impact of advice on insurance reviews

From Good returns: CoFI adds more challenges to financial services

Quality Product Research: Proposed rating for Chronic Lung Disease

To commemorate World Pneumonia Day on November 12, 2021, we would like to share our rating for Chronic Lung Disease. World Pneumonia Day aims to highlight the importance of pneumonia as a public health issue and to encourage more countries to invest in learning more about the disease. Interestingly, in New Zealand Respiratory disease is the third leading cause of death as mentioned in our resources below: 

For more information on pneumonia and how you can support the cause please visit https://stoppneumonia.org/

Sub-items rating review



We used the same logic as per our proposed rating for Peripheral Neuropathy (click here to see this). Definitions do seem to vary among insurers which we believe is important to highlight so we have created additional sub-items for this purpose. The condition has a low weighting compared to Trauma as a whole, for example Chronic Lung Disease only contributes a rating of ~0.30 to Trauma.

Your feedback

We value getting your feedback on how these wordings are being applied to claims you may be aware of. Please email us with details of any recent claims to help us update our understanding.

Doreen Dutt, Research Analyst, Quality Product Research Limited, researcher@qpresearch.co.nz

Legal and regulatory update for the life and health insurance sector

23-24 Nov 2021 – Parliament completed all stages under urgency of the following two Bills with implications for many businesses, only requiring Royal Assent to become law.

  • COVID-19 Response (Vaccinations) Legislation Bill


  • Taxation (COVID-19 Support Payments and Working for Families Tax Credits) Bill


nib publish findings of parenting survey, and more daily news

nib has published the findings of the nib State of the Nation Parenting Survey that they conducted in partnership with One Picture. 1,200 parents from around New Zealand were surveyed. There are three key themes, the links between screen time and mental health, positive shifts from the pandemic, and greater awareness on health needed.

Key points from the survey include:

  • Use of technology and screen time ranked as the top parenting concern again
  • 77% of respondents expressed mental health concerns
  • Screen time, social media and gaming reported as the top three addictive activities
  • 63% of respondents believed their child couldn’t live without their devices
  • Sleep, diet and exercise, and behavioural issues are top three health-related concerns
  • 57% of respondents noted their appreciation for their family’s good health and time spent together increased in the last 12 months
  • Over 50% of respondents said they have had help from family and friends while daycare and school were closed
  • 38% of respondents highlighted that balancing work and parenting was the number one source of household stress
  • Over one in three parents prioritise their child’s health over their own
  • 73% of respondents knew or had a record of all the vaccinations their children had and only 42% said they kept track of their own

Positive shifts from the pandemic

Despite health-related concerns increasing last year, this year’s survey findings highlighted that most Kiwi parents are feeling more optimistic now, with results having largely dropped back to 2019 (pre-pandemic) levels. Sleep, diet and exercise, and behavioural issues were cited as the top three health-related concerns.

For 57% of parents, appreciation for their family’s good health and time spent together increased in the last 12 months. Of those, more than half said both factors were a direct result of the pandemic, demonstrating some positive shifts for Kiwi families. 

While many families struggled without access to daycare centres and schools during changing alert levels, more than half of respondents identified having close family to lean on, with friends (28%) and extended family (24%) also being common sources of support.

Noting the art of balancing work and parenting as the number one source of household stress (cited by 38%), many Kiwi companies can also be commended for contributing towards the almost half of working parents (47%) that experienced an increase in flexible working arrangements in the last 12 months.

nib New Zealand CEO, Rob Hennin said, “While nobody celebrates the disruption and distress caused by the COVID-19 pandemic, it has provided greater opportunity for companies to rethink traditional work practices and explore what work, family and life really looks like to our people.

“One aspect of this has been ensuring parents feel supported in the workplace to put their whānau first. At nib, we encourage flexibility around when and where our people work, so they can make time for key moments like their child’s doctor’s appointment, home-schooling during the pandemic or their afternoon sporting activities. We support this by providing our employees with an annual NZ$1,260 work from home allowance, in recognition of the ongoing costs of remote work as well as free access to online GP consultations in partnership with Tend,” Mr Hennin added.

Greater awareness on health needed

As the topic of health and vaccinations continue to dominate headlines, the survey uncovered it’s an area where parents require more support. Over one in three parents prioritise their child’s health over their own (especially when it came to lower income and single parent households) suggesting that many are faced with making a choice between addressing their own health issues or their child’s.

Around half of respondents knew what health checks their children needed each year, with this dropping to 35% when it came to their own health checks. While 73% knew or had a record of all the vaccinations their children had, only 42% of parents said they kept track of their own.

“With 71% of children having experienced at least one negative mental, physical or behavioural issue in the last six months, we need to ensure Kiwi parents are feeling supported to deal with the health and wellbeing needs of their whānau,” Mr Hennin said.

“We aim to address some of the barriers faced by families when accessing health information through our various initiatives – such as our partnership with Nathan Wallis, providing free resources to help families through life, as well as wellness programmes which deliver plans to help improve health outcomes for our members.”

“We hope these annual insights spark conversations around parenting and health and encourage all generations to be more proactive when looking after their health and wellbeing,” Mr Hennin said.

nib partnered with One Picture to deliver the nib State of the Nation Parenting Survey, which surveyed a representative sample of 1,200 respondents from around the country.

Screenshot 2021-11-24 160540

In other news

ASB: More people using financial advisers: ASB

AIA: AIA NZ chief executive takes leave

Screenshot 2021-11-24 155659

Covid-19 vaccines are effective

With billions of people vaccinated around the world we are now getting some robust numbers about vaccine effectiveness - which is very good - the following chart, using US data, shows powerfully that vaccination has reduced death rates from Covid-19 substantially. This from Our World in Data project on Covid-19 data tracking:

The United States has fully vaccinated 58% of its population, mostly with the mRNA vaccines produced by Pfizer and Moderna. Mortality data by vaccination status is published by the US CDC. This chart presents the COVID-19 death rate among unvaccinated people and among fully-vaccinated people. You can click the “Change age group” button on the top-left to explore data for a specific age group.

For more information about the effectiveness of vaccination please do go and check out the whole article on Covid-19 deaths by vaccination status available at this link (including a nice simple example, suitable for sharing to non-stats people, about the base rate fallacy): https://ourworldindata.org/covid-deaths-by-vaccination

Also, their wider work on covid-19 vaccinations is very helpful and may be a useful resource if you want to share data with vaccine hesitant people that you come across. https://ourworldindata.org/covid-vaccinations