Legal and regulatory review for the life and health insurance sector
Quality Product Research – upcoming training sessions

Southern Cross receive Readers Digest readers endorsement, and more daily news

Both Southern Cross Health Insurance and Southern Cross Travel Insurance have been awarded gold in the Reader’s Digest Quality Service Awards 2022. This is the fifth consecutive year that Southern Cross Health Insurance has been awarded gold in the health insurance category. Southern Cross has credited their commitment to helping members navigate through the pandemic as the reason for maintaining their award-winning customer service. To assist members Southern Cross has offered several services including the hardship packages, ProCare, CareHQ as well as offering the Cancer Cover Plus policy.

Southern Cross’ shared commitment to strengthening customer connections in the wake of the pandemic has resulted in its health insurance and travel insurance businesses both winning gold in their respective categories in the Reader’s Digest Quality Service Awards 2022...

This is the fifth consecutive gold for Southern Cross Health Insurance (SCHI) and the third in a row for Southern Cross Travel Insurance (SCTI). Both organisations share the Southern Cross brand, and are businesses united by a not-for-profit ethos helping New Zealanders to look after their health and wellbeing.

The Southern Cross businesses worked hard to maintain this award-winning customer service by providing ongoing support to customers during a time of increased uncertainty due to COVID-19, when accessing healthcare and travel plans were significantly impacted. It also delivered improvements and innovations based on the changing needs of customers.

SCHI initiated hardship packages to support members facing challenges due to the ongoing effects of the pandemic. It also launched, in partnership with ProCare, virtual health consultation service CareHQ, and introduced a new health insurance policy upgrade option – Cancer Cover Plus. SCHI’s membership is now the highest in 14 years, sitting at almost 893,000.

In other news

Southern Cross: Southern Cross Travel Insurance won the Best Plain English Legal Document category at the Plain English Awards 2021

Cigna: Cigna Live will be held Wednesday 24 November at 10 am

Partners Life: Partners Life Digital Lead Generation Webinar 1 : Ryan Pinney webinar will be held on 30 November 2021 at 11 am

Partners Life: PartnersLife Digital Lead Generation Webinar 2 : Chelsea Tobin will be held on 1 December 2021 at 10 am


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