Fidelity Life has released lots more claims information. I love good claims information and this has much to commend it: an overall claims paid percentage (93%), a release of process information, summary statistics (including average age of claims) and case studies. From their media release:
At the heart of the new content is Fidelity Life’s claims promise, which sets out the standards of care customers can expect at each and every interaction during their claim.
Other useful content includes a step by step guide to making a claim, information on the most commonly claimed conditions and why not all claims are accepted, and videos with real customers sharing their claims stories.
“This new material, written in plain English, aims to give customers clarity on what they can expect when it comes to making a claim, and provide reassurance that we’ll support them during this often stressful time”, says Peter.
More daily news:
- Would you like to check out the new Quotemonster website? Give us a call to get access now
- Consumer has published an article on how mental health issues are underwritten
- Goodreturns has a survey of advisers on the government-proposed income insurance scheme Link.