Legal and regulatory update for the life and health insurance sector
Legal and regulatory update for the life and health insurance sector

Partners Life Updates Claims System and more daily news

Partners Life has announced the launch of a new claims management system. The system is designed to improve how case managers support clients through the claims process, creating a better overall experience and enabling better links to treatment options. From the Partners Life release:

Claims management transformation

Like you, we know how important it is to see claims go through smoothly and know clients appreciate hassle-free service with prompt settlements. We always seek ways to improve client satisfaction, so we are shifting our service level up a few gears.

Today, we launch our new claims management system – designed to deliver a more straightforward and efficient ‘incident to outcome’ claims service for clients, and you as advisers.

Initially focused on Risk claims, this comprehensive operating system upgrade represents one of the most significant investments we have made since Partners Life opened its doors eleven years ago.

…With this system, case managers can better guide clients through their claims journey smoothly – and successfully manage their return to work and independence.

Our case managers will have a greater capacity to coordinate services and treatments, supported by better workflow automation.

In addition, the system’s case segmentation matrix helps coordinate claim journeys related to their level of need. This built-in workflow management feature ensures the best possible client outcomes by providing real-time monitoring, facilitating better resource allocation or escalation response.

… This new claims management system guarantees a more consistent approach, improved payment control, quality assurance, and the best client outcomes.

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