If you’ve noticed that an insurer tends to drop off when you’re quoting a package that includes medical cover, then we’d like to share a tip with you!

One of the most important features on Quotemonster is your “Settings” screen – as well as being able to set up your default occupation codes, Research report settings (whether you prefer our standard or star ratings, benefit overview or heatmap reports), user settings and security, the settings is where you can select your default product basket.

We highly recommend selecting your basket when you first create a Quotemonster account however you can alter this at any time.

Some of the major insurers like Fidelity, Cigna or Asteron do not offer a health insurance product so you can link them to a health provider which will them allow them to show up in your quotes.

Happy Crunching!

The following health insurers were included in the FMA's Insurance Conduct and Culture: Fire and General Insurers Update:

• Accuro (HSWS)
• nib
• Police Health Plan
• Southern Cross
• Unimed

The following life insurers were included in the report: 

• DPL Insurance Limited (which offers both fire and general and life insurance)
• Booster Assurance Limited

Given the report is on conduct and culture the issues are not fundamentally different whether the cover offered is life, general, or health. However, it is worth pointing out in case you were unaware of the inclusion. 

The FSC has announced that early bird tickets for September’s ReGenerations Conference are now available. The FSC has highlighted that the conference will include three different workstreams and six pathways to allow attendees to hear key up-to-date information relevant to their specialities. It has been announced that the conference will also include political, industry and keynote speakers. 

“EarlyBird ticket sales for the FSC's flagship conference are now on sale. Great content drives great conferences and we have a stellar line-up of political, industry and keynote speakers which we will be releasing over the coming weeks.

The conference is structured to include three different workstreams and six pathways across the two day event, giving everyone an opportunity to hear key up-to-date information relevant to their speciality and challenge how we deliver insurance, investments and KiwiSaver to consumers.” Click here to register

In other news

Accuro: Not-for-profit insurer Accuro celebrates 50 years in business

From Good returns: Slow to adapt and fixed in our ways - the problems with life cover

Russell’s piece from Good returns: Let's give TPD a second look

FSC: Get in Shape: Session 16 - Client advice process and documents

Accuro CEO Lance Walker has announced that Accuro has partnered with Optimation, a digital technology solutions provider, to develop a system to support innovation, efficiency, and a provide faster and more personalised digital customer services. Walker has said that the system will allow Accuro to better support new and existing members as well as helping to ensure future product implementations are more efficient. The new system will be at the center of the daily operation of Accuro, including managing policies, onboarding new members, choosing and changing plans, pricing, processing preapproval and claims, and providing services to members. The new system will help to minimise manual processes.

“According to Accuro chief executive Lance Walker, the company has teamed up with Wellington-based digital technology solutions provider Optimation to develop a new system to support innovation, efficiency, and provide faster, more personalised, digital customer services.

“As a not-for-profit cooperative insurer we are focused on delivering great customer experiences for our members and ensuring that our processes and technology enable that,” says Walker.

“This new system will allow us to better support our new and existing members and future proof us so that adding new products and services and responding to changes in the market is quicker and easier.”

The policy administration system is at the heart of Accuro’s day to day operations, including managing policies, onboarding new members, choosing and changing plans, pricing, processing preapproval and claims, and providing services to members.

“One of the real benefits we are targeting is a reduction in manual processes, which limits the ability of our team to focus on added value member servicing, and can impact on processing time and accuracy,” says Walker.” Click here to read more

In other news

Cigna: Due to a global outage of Salesforce.com access to Adviser Hub, Quote and eApp was unavailable

Strategi: AML/CFT Refresher Training - Online classroom

Strategi: Financial Advice Providers: how a CAR can keep you moving

Asteron Life has announced that policy transfer between advisers or to FAPs is now simplified. Advisers will no longer need to complete specific forms or send through a copy of the Sale & Purchase Agreement. Instead, advisers will need to inform their BDM who the seller and purchaser are, when the transfer will happen, and whether it is a full or partial transfer of policies. Asteron Life will send a Notice of Transfer for both parties to sign and return.  Asteron Life has highlighted that all transfer requests need pre-approval. The pre-approval will be issued when an adviser states their intention to transfer policies.

“We have simplified our process for transferring client policies to another adviser or FAP. Our new process means there are no specific forms for you to complete, and no need to send us a copy of the Sale & Purchase Agreement between the two parties. Please discard any existing Sale & Purchase or client transfer forms you might have on file, as these will no longer be accepted. 

Going forward, you only need to contact your Business Development Manager/Consultant with the following information:

• who the two parties are (seller and purchaser);
• when the transfer is to happen (minimum of 7 days’ notice required);
• whether or not you are transferring all of your client portfolio or only some specific clients (in which case you’ll need to tell us their full name and policy numbers).

We will then send you a Notice of Transfer for both parties to sign and return to us to action. 

A reminder that all transfer requests do need our pre-approval. We can confirm our approval when you first advise us of your intention to sell/transfer clients to another Adviser/FAP.”

In other news

ASB: Head of Financial Advice Competency

Vahry Insurance: Julia Vahry has been selected in New Zealand as one of the most outstanding young professionals

Accuro: Accuro is celebrating its 50th anniversary

Gen Re: Finding a Way Forward for Disability Income Insurance in Australia - Considering the Financial Aspects of Product, Underwriting and Claims [Part 4 of series]

Accuro CEO Lance Walker has shared insight on how COVID-19 impacted the industry. Walker has noted that Accuro saw higher than usual levels of policy suspensions and lower claims during the second quarter of 2020, then higher claims towards the end of the year. Regardless, Walker highlighted that Accuro remained resilient because of the business continuity process in place. New business sales has been described as remaining at good levels during the initial COVID-19 period in 2020 and continuing into 2021. Walker has said that there has been very strong direct sales for individual policies and strong growth in group sales. Accuro has concluded that there is now a heightened awareness of the benefits of health insurance.

“The insurance industry took a hit from the COVID-19 pandemic last year, with many insurance providers and their people forced to quickly adapt to the unstable environment and address emerging risks.

Now that New Zealand has largely eradicated the pandemic, Accuro Health Insurance (Accuro) chief executive officer Lance Walker shared with Insurance Business how it impacted Accuro and the health insurance sector, the current challenges in the industry, and how to address risks.

Walker (pictured), who joined Accuro as a CEO during the COVID-19 pandemic last year, said the pandemic’s most immediate impact was that hospitals were not performing elective surgeries during the lockdown. As a result, Accuro saw lower claims during the second quarter of 2020, then higher claims towards the end of the year.

 

“We also saw higher than usual levels of suspensions due to financial hardship – although most of these are now reverting to paid policies,” Walker continued.

Despite the impacts of the pandemic on the sector, Walker shared that Accuro remained resilient, thanks to its business continuity processes.

“Like many organisations, the COVID-19 lockdown was a live test of our business continuity processes, and the team came through that with flying colours,” he said.

“We were able to conduct business remotely from day one with minimal impact on our levels of customer service (our levels of customer satisfaction remained above 90% for the 2020 year). This remote working model has continued post-COVID-19, with many of our team now choosing to work from home from time to time in line with our flexible working policies.”

Accuro’s new business sales also remained at “good levels” through both the initial COVID-19 period in 2020 and continuing into 2021.

“In particular, we have seen very strong direct sales in the individual space and strong growth in group sales,” Walker said.

“Our conclusion is that COVID-19 has heightened awareness of the benefits of health insurance – both for individuals and employers (who are even more focused now on employee health and wellbeing).”  Click here to read more

In other news

From Good returns: If in doubt - disclose

From Good returns: Aussie advisers: Not keen on digital advice

Professional IQ: Claim v circumstance seminar

Introduction

Medical insurance is one of the most hotly contested areas of product comparison. Adjustments are made frequently to many features. Exclusions, however, are complex and difficult to compare. Although we update our exclusions ratings with every new product change released it is time to review the method and balance of the scoring of these items. We have therefore started the process of a major review.

Theme of review

The themes of this review are:

1. A thorough review of all terms
2. A focus on the relative weighting of the terms
3. Calling for claims examples of how the terms are applied

Review process

We have alerted advisers and insurers to our plan to do a review and asked for data on the themes above. Changes will be based on our view of all the information sent to us.

We will then publish a model for changes to the guide scores for exclusions sub-items and ask for input on the proposed new model. Further changes may be made at this stage.

We are seeking claims examples for the review. Further changes may be made at this stage.

Timeline for review

March - advise review started

April - review claims information

May - consult on new model for rating

June - implement revised ratings

Your feedback

We value getting your feedback on how these wordings are being applied to claims you may be aware of. Please email us with details of any recent claims to help us update our understanding.

Doreen Dutt, Research Analyst, Quality Product Research Limited, researcher@qpresearch.co.nz

The Reserve Bank has announced that it will continue to respond to the external breach of an information sharing service. Adrian Orr has said that the RBNZ has contained the breach and is now working to understand the impact of the breach, this includes working with both domestic and international cyber security experts. It has been noted that the breach wasn’t an attack on RBNZ or other users of the information sharing service. RBNZ has said that it cannot offer more details at this time.

“The Reserve Bank of New Zealand – Te Pūtea Matua continues to respond with urgency to a breach of a third party file sharing service used to share information with external stakeholders.

Governor Adrian Orr says the breach is contained, but it will take time to determine the impact. The analysis of the potentially affected information is being done with pace and care.

“We are actively working with domestic and international cyber security experts and other relevant authorities as part of our investigation. This includes the GCSB’s National Cyber Security Centre which has been notified and is providing guidance and advice.”

“We have been advised by the third party provider that this wasn’t a specific attack on the Reserve Bank, and other users of the file sharing application were also compromised.”

“We recognise the public interest in this incident however we are not in a position to provide further details at this time.”

Providing any further details at this early stage could adversely affect the investigation and the steps being taken to mitigate the breach. The Reserve Bank will continue to work with affected stakeholders directly.” Click here to read more

In other news:

Partners Life: Braden McMahon announced as new participant in the Legacy Leavers video series

Fidelity Life: 9-month fixed term Senior Project Manager role advertised in December

Gen Re: Medical Underwriting Programme set to become digital from 1 March 2021

Montoux: Customer Delivery Lead (Life Insurtech) role advertised

Accuro: appointed Director role advertised

RBNZ has announced that it will be relaunching its review of the Insurance (Prudential Supervision) Act next month. The review comes after an industry consultation begun in 2017. The same consultation was set to continue earlier this year but was delayed as a result of COVID-19 related regulatory relief being implemented. Geoff Bascand, Deputy Governor and General Manager of Financial Stability, has said that maintaining an efficient insurance sector is important as customers expect to insure their assets and themselves.

“The Reserve Bank – Te Pūtea Matua will be relaunching the review of the Insurance (Prudential Supervision) Act (IPSA) in October.

The review began with an industry consultation in 2017 and was set to resume in March this year, but was delayed in-line with the regulatory relief implemented to free up the Reserve Bank and industry participants to support our economy and tackle the challenges created by COVID-19.

“Maintaining a sound and efficient insurance sector is important for New Zealand,” Deputy Governor and General Manager of Financial Stability Geoff Bascand says.

“Customers expect to be able to insure their homes and possessions and obtain life and disability insurance, and businesses utilise a range of insurance products to protect their assets and business interruption exposures,” Mr Bascand said in an address to the Insurance Council today.”

In 2010 the original Act was enacted to ensure that New Zealand was up-to-date with international standards for prudential regulation. The reason behind the enactment has not changed. The first Christchurch earthquake influenced that Act. International Monetary Fund assessment in 2017 and the independent review of Reserve Bank Supervision of CBL in 2019 have also influenced the Act. A policy paper is set to be published early next month and will detail the resumption, objectives topics, and timetable.

“The original IPSA was enacted in September 2010 to bring New Zealand up-to-date with international standards for prudential regulation. The reasons for enacting IPSA have not changed, and it is good regulatory practice to review legislation to ensure it is working effectively and update it for the lessons learned over the past 10 years, Mr Bascand says

The first Canterbury earthquake, for example, devastatingly occurred just a few days before the enactment of IPSA, resulting in intense supervisory activity and application of IPSA provisions over many years.

Other recent experiences that will help inform the IPSA review include an International Monetary Fund assessment in 2017 and the independent review of Reserve Bank Supervision of CBL in 2019. Further background and context has been provided by the joint Reserve Bank/Financial Markets Authority review into insurer conduct and culture, and the Thematic Review of the Appointed Actuary regime. The associated Solvency Standards need to be updated for impending changes to accounting standards and the review will consider adopting a mandatory buffer above the minimum solvency level.

A policy paper outlining the of the IPSA Review, and objectives and topics to be covered, will be published in early October. It will provide an updated overview explaining objectives, topics to be covered and an indicative timetable. At the same time, we will also release a consultation paper on principles to guide the review of Solvency Standards.” Click here to read more

 In other news

Accuro: Mel Stevens appointed as People and Culture manager

AIA: AIA has earned a place in the Hang Seng Corporate Sustainability Index, receiving an A+ rating and increasing its overall score

FMA: Pegasus Markets And Director Found Guilty Of Abusing FSPR

Lance Walker has been appointed the new CEO of Accuro health insurance. LAnce will join Accuro in June after leaving WellingtonNZ. Walker has previously been CEO for Cigna Life Insurance and Fly Buys.

Click here to read more.