ANZIIF to offer conduct and culture training course, and more daily news

It has been announced that ANZIIF will offer Building Integrity, a conduct and culture training course. The course is focused on the FMA’s view on conduct, conduct issues, consequences and improving customer outcomes.

“ANZIIF has announced a new training course for insurance professionals in New Zealand called Building Integrity, which will focus on conduct and culture issues across the sector.

ANZIIF says the course is designed to educate insurance players on the FMA’s view of conduct, and it will explore what conduct issues exist, the consequences that may come with them, and how an insurance professional or organisation can develop a strategy to improve customer outcomes.”

Rebecca Slingo, general manager, learning has said the course is recommended to anyone in the industry. The duration of the course is 90 minutes and covers five different sections:

  • fire & general
  • underwriting
  • broking
  • claims
  • life insurance

“General manager, learning, Rebecca Slingo says the course is “highly recommended” to anyone in the industry looking to make improvements to their customer service.”

“The Building Integrity training course has five sections, and takes approximately 90 minutes to complete. It is designed for insurance professionals across different regions, and covers multiple areas of insurance including fire & general, underwriting, broking, claims and life insurance.” Click here to read more

In other news:

Asteron Life: Asteron implemented a vulnerability framework to help employees recognise vulnerable customers

Asteron Life: The ability to offer firefighters a special code when quoting in AsteronConnect was improved and is now effective

Asteron Life: COVID-19 SME index found that 85% of SMEs surveyed experienced declines in revenue

Asteron Life: COVID-19 SME index found 44% of SMEs applied for the wage subsidy to pay employees

Asteron Life: COVID-19 SME index found that one in four SMEs are considering making changes to their life insurance

Replacement case puts spotlight on 'churn'

Greens want ACC extended to cover sickness

ANZIIF Award finalists announced

The finalists for the ANZIIF New Zealand Insurance Industry Awards have been announced. The awards are being held on the 27th of November at the Cordis Hotel in Auckland. 

The finalists for the 2019 New Zealand Insurance Industry Awards are:

  • Life Insurance Company of the Year - Asteron Life and Fidelity Life
  • Innovation of the Year - AA Insurance, Cove, Cover-More Travel Insurance, and Initio
  • Service Provider to the Insurance Industry - CoreLogic NZ, IVAA Jewellery Claims Management, JB Hi-Fi, Smith & Smith, and Verisk
  • Large Broking Company of the Year - Insurance Advisernet New Zealand and Rothbury Insurance Brokers
  • Underwriting Agency of the Year - Delta Insurance and Underwriting Agencies New Zealand 
  • Direct General Insurance Company of the Year - AA Insurance, FMG, and Tower Insurance
  • Professional Services Firm of the Year - Crawford and Company NZ, DLA Piper, Duncan Cotterill, Finity Consulting, RMS, Sedgwick New Zealand, and Wotton + Kearney
  • Excellence in Workplace Diversity and Inclusion - DLA Piper, IAG NZ, Suncorp New Zealand, and Zurich New Zealand 

ANZIIF Award Winners: Partners Life Wins

Congratulations to Partners Life for winning the ANZIIF Life Insurance Company of the Year. Also congratulations to Naomi Ballantyne for winning a lifetime achievement award - the strong performance of Partners Life year after year is being recognised in that award, along with her career achievements with OnePath Life, and Sovereign Assurance. 

Asteron Life won Women's Employer of the Year. DLA Piper New Zealand won Professional Services Firm of the Year. We think they are great too. 

You can check out the full list of winners at this link