Partners Life new claims platform live and more daily news

Partners Life and Fineos announced that Partners has moved onto the new claims platform, from their media release:

CHRISTCHURCH, New Zealand--(BUSINESS WIRE)--FINEOS Corporation (ASX:FCL), the market-leading provider of group and individual core systems for life, accident and health insurance, today announced that Partners Life has become the first life and health insurance company in New Zealand to go live on the FINEOS Platform. The FINEOS Platform is a purpose-built end-to-end SaaS core platform for life, accident and health insurers.

The Partners Life and FINEOS partnership replaced the insurer’s existing system with FINEOS Claims, giving Partners Life unparalleled operational and customer service benefits. The FINEOS Platform includes a market-tested, pre-configured business and regulatory content pack for the region known as FINEOS LISA (Life Insurance Solutions Australasia). Internally, the company will experience improved risk controls and claims management workflow covering life, TPD, trauma, income protection and medical products.

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Legal and regulatory update for the life and health insurance sector

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14 April 2022 – NZ Markets Disciplinary Tribunal released its 2021 Annual Report. https://www.nzx.com/announcements/390588


Fidelity Life offer farmers temporary premium wavier, and more daily news

Fidelity Life will be helping farming customers affected by the flooding on the West Coast and the top of the South Island. Farming customers can apply for a temporary three month premium wavier. They’ll then be able to apply for a waiver for a further three months.

“New Zealand’s largest locally owned and operated life insurer Fidelity Life is again helping its farming customers affected by flooding, this time on the West Coast and the top of the South Island. 

From today, Fidelity Life customers who are suffering financial hardship due to the impact of the floods on their farms can apply to have their premiums temporarily waived* for three months, with the potential to extend for a further three months, without affecting their insurance protection.

Fidelity Life Chief Customer Officer Peter Doherty says the company is all about protecting New Zealanders’ way of life and has a responsibility to look after its customers, particularly in tough times.

“Farmers and growers in the West Coast and Nelson/Tasman and Marlborough districts are doing it tough following the recent floods. They’ll be facing issues like shortages of livestock feed and crop washouts, placing financial stress on their businesses.”

Fidelity Life has a close partnership with specialist rural insurer FMG, and together the two companies have a history of supporting farmers. 

In 2015 Fidelity Life made a similar offer to its dairy farming customers who were hard hit by a fall in the farmgate milk price, and in 2018 premium relief was offered to farming customers impacted by mycoplasma bovis. In 2021 the company stepped up to help flood-hit customers in Canterbury.

Peter says flood-hit West Coast and Top of the South farmers with Fidelity Life policies should contact their financial adviser for information about the offer or contact Fidelity Life on 0800 88 22 88 or customerservice@fidelitylife.co.nz.

Any other Fidelity Life customers facing financial hardship as a direct result of the floods are also encouraged to get in touch with their adviser to discuss how Fidelity Life can help.

“It’s important for the financial security of their families and their businesses that farmers keep their insurance protection in place, even when times are tough. This offer is a small thing we can do to help our customers get through this event”, Peter says.

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The cost of care

It is hard to measure the true cost of an event like a cancer diagnosis. But insurers in Australia have done some excellent work on assessing the cost of care, at least, for many of the most common diagnoses. It is well worth a look: https://media2-production.mightynetworks.com/asset/29819978/cost-of-care-whitepaper.pdf I see it as helping to inform questions such as how much trauma and TPD cover are required, as well as providing some context for typical, as opposed to extreme, values for treatment. Advisers keen on a New Zealand version should let us know - we're contemplating projects for the New Year!


New Head to Head Detailed Reports

With most of the country now out of level 4 lock-down other than us living in Auckland, I hope you’ve managed to get outside and enjoy the freedom of level 2. 

I am super proud of the team here at Quotemonster, even under the challenging conditions of level 4 lockdown we are excited to announce our next exciting new Quotemonster report.

The new Head-to-Head report has been designed to drill down into the detail, providing you another great tool to help educate customers about any criteria within the policy wording that could have an impact at claim time.  The new report provides you the sub-item detail. Sub-items are used to determine the impact from restrictive criteria within the policy wording.

In the example used below, the criteria for the cancer condition under insurer 1 is less that insurer 2:

Cancer

We love getting your feedback whether it’s good or bad. Please email or call either me, Doreen or Kelly what you think of our latest release. We have more exciting enhancements due to go live over the next month adding even more value and reasons to use Quotemonster.

The first training session is next Wednesday 22 September from 11.00am - 12.00, these sessions will cover the new detailed head to head reports, plus where to find the great Heatmap and Benefit Overview reports too.

Kia Kaha from the Quotemonster Team.


Cancer treatment in New Zealand and the need for diagnostics cover

Several advisers have shared this article about a woman's journey to get a cancer diagnosis. On Tuesday night I sat through a harrowing personal account of a man who cancelled medical insurance shortly before his wife started experiencing symptoms similar to those described in the article. Like the woman in the article, he related a story about his wife having trouble being taken seriously by their GP. I know that this must he hard for GPs. I also suspect that we may not be doing enough tests. The video tells us we do not fund enough cancer drugs. Like the woman in this article, the man I spoke with wished he had acted earlier, and if they had retained their medical insurance, maybe diagnosis would have been quicker. Unlike this woman, who has private treatment and is still fighting her cancer battle, his wife died. He blames himself. It's rough, but watch the video. I prescribe it for anyone contemplating cancelling their medical cover. 


Quality Product Research: Addition of AIA Cancer Care

We have recently added AIAs Cancer Care to our product range on Quotemonster. Cancer Care is a standalone, specialised product covering cancer conditions only (one of the first available in New Zealand).

As the costs related to Cancer continue to rise in our country, AIA has aimed to provide an affordable product with no minimum age requirement. Cancer Care is only available with a zero-excess option. However, should not be used as a top up cover with Private Health, and it is best to seek guidance from the insurer if the client has existing health cover with another provider.

You can select Cancer Care in the Product Settings screen and we have included a warning to ensure that advisers are aware of the pricing and research ratings when comparing to a comprehensive health product. 

Capture

Please email us should you wish to discuss this further or would like to provide feedback.

Doreen Dutt, Research Analyst, Quality Product Research Limited, researcher@qpresearch.co.nz


Government response to public cancer care limitations

NZ Herald has reported on Mandy Grantley’s cancer story. After Mandy was first diagnosed with bowel cancer she underwent chemo for six months. After finding out that the cancer had spread to her lungs, an additional six months of chemo and an unfunded drug, Cytoxan was recommended by three oncologists working within the public health sector. Mandy was informed that she could have her chemo at her local DHB hospital. She was told that she had to pay $64,000 for the drug herself and was redirected to a private clinic to have the drug administered. The drug was intended to simply prolong her life. With a young family, a struggling business, and an existing mortgage Mandy and her friends decided to set up a Givealittle page to raise funds. The experience made Mandy reassess the public health system. National deputy leader Shane Reti is seeking MPs to support his bill that will allow privately-funded cancer medicines to be administered through DHBs. In response, Finance Minister Grant Robertson has said that Labour wouldn’t support the bill as it would be adding to existing inequalities. Instead, the Government would focus on funding more cancer treatments through Pharmac.

“A woman battling cancer says heartbreak has turned to anger at the way she was forced to pay $64,000 for treatment advised by public health oncologists.

Mandy Grantley was given two years to live after bowel cancer spread to her lungs last year.

"They found a tumour in my bowels and removed it, which was all good," she told RNZ. "I had six months worth of chemo. After that I had a scan and it all looked good. It wasn't until last year during lockdown I was told over the phone it had spread to my lungs."

Grantley said she was then told by three different oncologists working within the public health system that her best course of action would be another six months of chemo alongside being administered unfunded drug, Cytoxan.

She was told she would need to go to a private clinic to have the drug administered after paying for the drug herself, and then go to get chemo at her local DHB hospital. The news was traumatic and overwhelming.

"The chemo was bad enough, but then being told you had to pay $64,000 for a private drug, which won't cure me but will prolong my life, and a better quality of life, I just thought, I can't do this.

"I have three young kids and a husband with a struggling business, we don't have $64,000. We would be remortgaging the house, which we already had a huge mortgage on."

Concerned for her family, Grantley persevered and two friends set up a Givealittle page and managed to raise the money.

The private drug cost her $27,000. To get it administered she had to pay a private clinic $36,000.

Grantley says she knows how lucky she is, but remains angry others will not be able to access money or credit to save their own lives.

"It makes me sick to my stomach that others out there don't have that opportunity ...  those poor families behind me - it's just wrong," she said.

Having to go to two different medical facilities was also stressful and time-consuming, with Grantley relying on people to drive her to and from the clinic and public hospital, she added.

To add insult to injury Grantley had to pay $8000 GST on her treatment. The experience has made her reassess the merits of the public healthcare system and the Government's priorities.

"They're making money out of me dying. So much for a free health system. When you really need it, you're on your own and you don't know what it's like until someone close to you goes through it. I was really upset, I was heartbroken. But now I'm just damn well angry."

Grantley finished her treatment in November and her scans since have come back clear, the latest a scan in February. She has another scan this month and remains hopeful.

"I've never felt so good, never felt so healthy."

She said her health outcome so far had proved the efficacy of Cytoxan as an anti-cancer drug.

National deputy leader Shane Reti is asking MPs to support his bill seeking to allow privately-funded cancer medicines to be administered through DHBs, to reduce the financial burden on those with cancer.

However, Finance Minister Grant Robertson told RNZ the Government would not be supporting the bill when it comes before Parliament because it would only add to existing health inequalities.

"It is a challenging area where people are self-funding the drugs because obviously for the most part what we want to do is fund people's treatment through the public system and then all of the costs and so on associated with it are managed that way," he said.

"The reason that we're not looking to move in this area is because what effectively it would mean is that somebody who does have enough resources to fund their own treatment would end up taking up space in the public health system that would otherwise go to people whose cancer treatment is publicly funded.

"So actually it would have the effect of exacerbating inequality rather than creating fairness."

He said the Government was instead focused on funding more cancer treatments through its Crown entity Pharmac. Click here to read more


AIA Cancer Care announced, and more daily news

AIA has announced the introduction of AIA Cancer Care. AIA highlights that the Ministry of Health reported that 23,000 New Zealanders are diagnosed with cancer each year. AIA is offering customers the option of purchasing AIA Cancer Care. AIA Cancer Care will cover the medical expenses relating to diagnosis, treatment and recovery. Benefits of AIA Cancer Care include unlimited cancer surgical benefit, access to specialist consultations, diagnostic tests and Pharmac as well as non-Pharmac Medsafe indicated cancer chemotherapy drugs. Customers with eligible policies will be able to join AIA Vitality and earn Airpoints from premiums paid.

Key benefits include:

  • $500,000 extensive cover for cancer treatment and recovery
  • Access to Pharmac and non-Pharmac Medsafe indicated cancer chemotherapy drugs
  • Options to have treatments overseas

“In New Zealand 23,000 people are diagnosed with cancer each year1. While this is an alarming statistic, many cancers can be successfully treated if diagnosed early. In the unfortunate event that you’re diagnosed with cancer, having more choice and control over your treatment plan can make your journey to recovery much easier.

AIA Cancer Care will take care of medical expenses associated with the diagnosis, treatment and recovery of cancer. This includes access to an unlimited cancer surgical benefit, access to specialist consultations, diagnostic tests and Pharmac and non-Pharmac Medsafe indicated cancer chemotherapy drugs.​

With eligible policies you also get the added benefit of earning Airpoints Dollars™ for premiums paid, and have the opportunity to join AIA Vitality, a science-backed health and wellbeing program that rewards your healthy choices.” Click here to read more

AIA Cancer Care 11 Feb 2021 2

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