AMP sell part of AMP Capital Private, and more daily news

It has been announced that 60% of the AMP Capital private markets investment business will be purchased by Ares Management. It was previously reported the non-binding sale was off the table. The new sale proposal is a more limited joint-venture that will allow Ares to acquire the majority stake in the AMP Capital infrastructure debt, real estate and other minority interests. This is stake is valued at A$2.25 billion. AMP will own AMP Capital’s public markets businesses, with the Multi-Asset Group transferred to AMP Australia.

“Ares Management will buy 60 per cent of the AMP Capital private markets investment business in a proposed deal announced this morning.

After ditching efforts to by all of the ASX-listed AMP in February, the US investment firm has instead opted for a more limited joint-venture arrangement to be explored over the next 30 days in a just-inked non-binding heads of agreement.

Under the deal Ares would acquire the majority stake in the AMP Capital infrastructure debt, real estate and other “minority interests” valued at A$2.25 billion, according to a release issued this morning.

“AMP will retain ownership of AMP Capital’s public markets businesses, which in FY 20 made a modest NPAT contribution,” the statement says. “The public markets strategy will continue, including the Multi-Asset Group (“MAG”) being transformed and transferred to AMP Australia, and actively exploring sale or partnership opportunities for the Global Equities and Fixed Income (“GEFI”) business.” Click here to read more 

In other news

Cigna: Cigna has announced multi-benefit promotion extended to 30 June 2021

Financial Advice: Concern adviser outreach may be shackled by FMA advertising rules

nib: nib conducting another review of existing members policies' exclusions and loadings. Members with special terms on their policies will be contacted by nib directly

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Insight into FSPR usage, and more daily news

MBIE has published a document covering adviser and FAP responsibilities under the new regime. The document first sets out the rules of engagement, stating that every adviser must be engaged or linked to a FAP. Advisers must ensure the FAP registers the engagement on the FSPR. But to link to FAPs, advisers must first provide the FAP with their name and FSP number.

 From 15 March, advisers must have these things before linking to a FAP:

  1. A RealMe® login
  2. An online services account with the FSPR
  3. Authority to update records on behalf of the financial advice provider

In order for advisers and FAPs to engage, FAPs must:

  1. Log in to your online services account using your RealMe ID and password, and locate your registration in the ‘FSP Registrations’ tab of your dashboard.
  2. On the ‘View FSP details’ screen, select the ‘Financial Services’ tab and click the ‘Maintain Financial Services’ button.
  3. Scroll down to the ‘Financial advice service’ where you’ll see the FAs, if any, that you’re linked to.
  4. Click the ‘Add Financial Adviser’ button and search for the FA you wish to engage, using their FSP number or name. Select the FA from the drop-down list, and indicate whether or not they will be covered by your dispute resolution scheme (DRS).
  5. Repeat step 4 above for each new financial adviser you add. Please note, multiple advisers are displayed alphabetically. (Cont.)
  6. When you’ve finished updating your registration, click on ‘Next Step: Declaration’. Review and confirm the declaration.
  7. Click on ‘Next Step: Review’. Review the information you have entered and tick the check box to confirm the information is true and accurate
  8. Click on the ‘Submit’ button at the bottom right of the screen.
  9. Viewing the FAPs financial services, you’ll see that the FAs now appear on the ‘Financial Services’ tab.

To support the new regime being implemented, the FSPR will also be updated. The Companies Office will release guidelines and videos to help users closer to the date.

This video shows the engagement process.

In other news

Fidelity Life: Dan Wilkinson joined Datacom #RightCloud panel

Cigna: Multi-Benefit Discount promotion that applies a discount up to 7% on Life Cover or Life Income Cover with an additional benefit is set to end February 28, 2021

Partners Life: Is data the key to understanding underinsurance?


FADC rules adviser in breach of code standard, and more daily news

The Financial Advisers Disciplinary Committee (FADC) has concluded that an adviser breached the Code of Professional Conduct for Authorised Financial Advisers. The case was brought forward by the FMA after it begun an investigation on the adviser on 23 August 2019. The adviser, who has name suppression, operated under three different businesses offering financial advice, financial planning, investments, mortgage broking, KiwiSaver, retirement planning, residential property management, and personal and small business tax advice services. Through the FMA investigation, it was found that there were three breaches of Code Standard 15. The breaches were in relation to financial advice, personalised services, and client relationship management provided to three clients. Advisers looking to ensure that their advice processes are up to standard would benefit from our Advice Process Management service.

“The Financial Advisers Disciplinary Committee (FADC) has today published its decision regarding a case brought by the FMA. The case relates to alleged breaches of the Code of Professional Conduct for Authorised Financial Advisers.

It says that "this is a case about breaches of the Code". It is not about the integrity of the financial adviser. "There is no suggestion that she has improperly benefited at the expense of her clients, or that any client has been disadvantaged."

"But, the provisions of the Code are fundamental and adherence to them is always required."

The financial adviser still has interim name suppression, but the decision says she registered as an AFA on the FSPR in 2011. She offers a range of services including financial advice, financial planning, investments, mortgage broking, KiwiSaver, retirement planning, residential property management and personal and small business tax advice (as a tax agent) through her business. She trades under three businesses, one of which is registered on the FSPR from 2011 as an employer or principal of a financial adviser and/or Qualifying Financial Entity.

After an unrelated complaint in January 2018, the FMA took an interest in the AFA, which culminated in a monitoring visit to the premises in May 2019, and a desk based review in July 2019.

As a result of these two visits, the FMA began an investigation on August 23, 2019.

The investigation found that the AFA breached standards 12 and 15 of the Code, which relate to keeping information about personalised services for retail clients, and the requirement to have an adequate knowledge of Code, Act and laws.

The court briefing says that "The breaches are established in respect of three clients, whose identities are permanently suppressed; it consists of the adviser having failed:

  1. to record in writing adequate information about a personalised service provided to a retail client
  2. to demonstrate adequate knowledge of the relevant legislative obligations which result from the term ‘personalised service’."” Click here to read more

In other news

Cigna: Multi-benefit discount offer on Assurance Extra products extended to 28 February 2021

Cigna: Karen Ward appointed as Head of Claims

Cigna: Nicci Johnston appointed as Head of Customer Care

Financial Advice: Ready, Set, Go webinars to begin 27 January 2021

Financial Advice: Trusted Adviser mark to be publicly launched 15 February 2021


Cigna’s Gail Costa reflects on 2020 events and responses, and more daily news

Cigna NZ CEO Gail Costa shared her views on the importance of being prepared for change and adapting to unexpected change. In her opinion piece, Costa mentions how proud she is of the resilience shown by advisers throughout the lockdown periods last year. Costa highlighted the common shift out of comfort zones for many advisers as well as the increased used of digital tools such as online applications and digital calls. Costa noted the continued use of Cigna’s digital application platform. Costa also noted that the pandemic pushed people to realise the importance of being protected, with advisers working to help people understand what covers they had in place and what protection they could get. 

“Last year has tested the resilience of us all. Despite its challenges we’ve worked together and continued to support our customers from our make-shift offices. On top of that we’ve home schooled, looked out for our loved ones and managed stresses, whether that be in our work or personal lives.

 

I’m proud of the resilience shown by the adviser community who quickly adopted to new ways of working to ensure our collective customers would be taken care of as they too grappled with the uncertainty of the pandemic. For many advisers, last year saw them step out of their comfort zones and embrace new ways of doing business.

 

From May to June we saw digital applications more than double and usage levels have remained consistent ever since. What also became apparent was that some advisers are now either completely using video calls in lieu of face-to-face appointments or they have at least become a major part of their sales process. This is great to see as keeping on top of changing technology will enable us to continue to meet the changing needs of New Zealanders.

 

The uncertainty of the pandemic saw increased awareness among New Zealanders about the importance of being protected. As people became increasingly concerned about potential impacts of the pandemic on their work and family lives, the critical role of advisers to help people understand what they were covered for and the options available to them was made clear. Countless service hours were put in by advisers during this time to ensure that their customers continued to be well protected and their new customers were getting the right cover to meet their needs.”

Costa concluded by saying that the engagement Cigna had with advisers has provided insights that will help further improve products. The change in core product pricing and the simplification of policy wordings are examples of the changes being made. 

“Our engagement with advisers throughout the year provided invaluable insight into where we can make enhancements to our products. As a result we’ve rolled out a number of changes including more sustainable pricing on our core products, enhancing our definitions to and we’ve started introducing plain English policy wording. It has been great to hear how this has been received and gives us confidence that we’re moving in the right direction.

As we look ahead to 2021, one premise underpins all of our plans, we’ll continue looking for new opportunities to ensure our product and service offering remains sustainable to protect the long-term needs of New Zealanders.” Click here to read more

In other news

Asteron Life: in the coming weeks Asteron Life is set to inform advisers about:

  • Consultation on the proposed new distribution agreements
  • Asteron Life product accreditation requirements
  • Confirmation of FAP licensing arrangements
  • Information to support in adviser complaints management processes

Partners Life: Partners Life Preparing for Stock Exchange Listing

FSCL: FSCL warns investors to beware of cryptocurrency scams


Partners Life buys BNZ Life, and more daily news

Partners Life has announced the purchase of BNZ Life. Naomi Ballantyne revealed the news in a video update sent out on Thursday 17 December. In the video, Ballantyne highlighted that although BNZ is leaving the life insurance market, they wish that all policyholders are well looked after. As a result, BNZ has entered into a 10-year referral agreement with Partners Life, ensuring customer needs are met and brand reputation is maintained. Ballantyne mentioned in the video that BNZ policies will be fully integrated into Partners Life meaning similar treatment of BNZ Life customers and Partners Life customers. It has been announced that BNZ Life customers will not be locked into legacy products or legacy systems. Ballantyne has said that this acquisition will ensure that there is competitive pressure in the life insurance market. Click here to watch the full video

 

In other news

From Goodreturns: No appetite for PI any longer: compliance expert

Cigna: Cigna’s adviser network strengthens with swathe of new appointments


Fidelity Life set to end Sharecare partnership, and more daily news

Fidelity Life has announced that it will be ending its Sharecare partnership. This change has been a result of COVID-19 affecting progress. Sharecare will continue to be available to existing users until 31 December 2020 although new challenges and other content won’t be available. All users will be contacted by Sharecare before the end of the year to discuss the next steps.

While the app (and desktop version) are no longer available for new users through Fidelity Life, existing users can continue using Sharecare until 31 December - though there won’t be any new New Zealand content, including Challenges.

Sharecare will contact all registered users again before the end of the year regarding next steps beyond 31 December. 

 Ultimately, the economic impacts of Covid-19 have meant we haven’t been able to make the progress we’d originally planned for."

 In other news


Partners Life introduce Unhappily Ever After, and more daily news

Partners Life has announced the launch of the second phase of the Get Life Right campaign. The new campaign, titled Unhappily Ever After, is designed to open a dialogue about risk. Actor Dave Fane narrates the messages of financial risk in a nursery rhyme style. The campaign aired on the 29th of November and is expected to be aired on different media channels. It is always a challenge to find a way to tastefully yet assertively remind people that bad things happen and insurance has to be bought before. This approach combines a little seriousness, a little unpleasantness (after all, it's a cautionary tale), and a little humour. 

“That’s where ‘Unhappily Ever After’, our second wave of campaign material comes in. We have taken a number of classic nursery rhymes, had them beautifully animated and narrated by NZ Actor Dave Fane (Sione’s Wedding, Eagle vs Shark, Bro’Town, Outrageous Fortune) and turned into irreverent, cheeky tales about why Kiwis should be thinking more regularly about their financial risks.  Not only do Nursery rhymes take people back to their childhood, but they often have a dark origin which lends nicely to conveying our message that unexpected things do indeed happen.

The first Unhappily Ever After spot (Humpty Dumpty) launched on TV last night - If you didn’t catch it, you can watch this first video here or by clicking the image above. Make sure you keep your eyes and ears open over the coming months for this campaign, as we will be on TV, Radio, Online Streaming, Spotify, iHeartRadio and Social.”

In other news

From Goodreturns: Privacy and process why it is crucial to your business

Cigna: Cigna policy enhancements and new adviser toolkit announced

From Goodreturns: Why life expectancy has improved – and how much further we can go?


Recent Product Updates

QPR subscribers have just received the latest database version (138) it is also live on Quotemonster, the changes in this version include:

* Cigna - new policy document 11/11/2020 -  rating changes applied

* Unimed - new policy document 01/08/2020 -  rating changes applied

* AA Health - new policy document nib366402 and nib366401 effective 01/05/2019 -  rating changes applied

* ANZ Life and Living - new policy document A0006 effective 31/01/2020 -  rating changes applied

* Momentum Life: - New policy document for Life 2633-MLPL2-PW 22/10/2020, New policy document for funeral 2667-MLF6-PW 21/09/2020 - Rating changes applied

* Revised view on: Medical - Treatment (overseas)


Cigna announce product enhancements, and more daily news

Cigna has announced that they have enhanced aspects of Income, Mortgage Repayment, Complete Disablement, Trauma and Premium Covers. The enhancements include changes in wording and benefits. The changes were made effective as of 11 November 2020. The changes are designed to give customers more flexibility during the claims process as well as allowing customers with a low-grade tumor or a listed progressive conditions such as Alzheimer’s disease to claim.

“We’ve made enhancements to a number of definitions and benefits across our Income, Mortgage Repayment, Complete Disablement, Trauma and Premium Covers.

Among the changes is the addition of an alternative 10-hour disability definition to our base Income, Mortgage Repayment and Premium Covers. This will give your customers more flexibility when applying for a total disability claim.

The enhancements also include removing the severity requirements on the full Trauma benefit criteria, making it easier for your customers with a low-grade tumor or a listed progressive condition such as Alzheimer’s disease to claim.”

Below is a full list of benefit changes.

“We have made the following enhancements to our Assurance Extra Income Covers, Mortgage Repayment Cover and Premium Cover:

  • Adding an alternative (10 hour) Total Disability definition

Assurance Extra Income Cover, Mortgage Repayment Cover & Premium Cover

We’ve introduced an alternative total disability definition to our base covers where if an illness or injury causes the life assured to be unable to work more than 10 hours a week in their pre-disability occupation, they may still be considered for a Total Disability Benefit. Any income they’ve earned from working within these 10 hours, will be subtracted from the benefit amount payable.

  • Total Disability Benefit & Partial Disability Benefit –Removal of the 14 days & 7 days total disability criteria

Assurance Extra Income Cover & Mortgage Repayment Cover

We’ve removed the 14 days initial period of total disability criteria under our Total Disability Benefit, and the 7 days initial period of total disability criteria under our Partial Disability Benefit. This has improved the claim-ability of this cover, meaning the life assured is more likely to qualify for a claim payment.

  • Total Disability Benefit – removal of limitation for concurrent Mortgage Repayment Cover and Income Cover claims

Assurance Extra Income Cover

We’ve removed the limitation (added in April 2019) under all our Income Covers which reduces the Income Cover benefit after 6 months if the life assured is also getting a Mortgage Repayment Cover benefit for the same disability.

  • Recurrent Disability Benefit – Extending period of recurrence from 6 months to 12 months

Assurance Extra Income Cover, Mortgage Repayment Cover & Premium Cover

We’ve extended the period of recurrence to 12 months under all Assurance Extra Income Covers, Mortgage Repayment Cover and Premium Cover regardless of the selected payment term. Previously the period of recurrence had to be 6 months if a payment term of 2 years or 5 years was selected under Income Cover or Mortgage Repayment Cover.

  • Return to Work Benefit – adding an additional scenario for claim

Assurance Extra Income Cover & Mortgage Repayment Cover

We’ve added an additional scenario for claim, where, if the life assured has been accepted for a Vocational Retraining or Rehabilitation Benefit that resulted in them returning to full time employment or self-employment, they may now get extra financial support under the Return to Work Benefit

  • Premium Cover – Refund premiums paid during the waiting period upon acceptance of a Disability Benefit claim

Assurance Extra Premium Cover

Going forward, if a Disability Benefit claim has been accepted, the premium waiver would be applied retrospectively from the first day of the life assured’s disability. This means that at the end of the waiting period, we will reimburse any premiums paid in respect to coverage during the waiting period.

In other news

Does New Zealand really need four dispute resolution schemes?

Why do so many clients go without income protection?

nib: nib talks 2019/2020 results

 


Insurers set to pay assisted dying claims, and more daily news

Various insurers have confirmed that terminally ill customers who choose to undergo assisted dying will be eligible for claim payouts. Before the referendum AIA was the only insurer to state that it would pay if the referendum passed. Recently, Cigna has said that it would pay out if assisted dying became legal and customers decided to end their life. Jane Barron, Pinnacle Life spokeswoman, noted that customers with a terminal illness are entitled to claim if it has been stated by a doctor that they have 12 months or less to live; so those that would have an assisted death are already entitled to claim.

“AIA, New Zealand’s largest life insurance company, said it could still settle claims if ACT MP David Seymour’s End of Life Choice Act became law, but others were yet to settle on their stance at that time.

 

With preliminary figures from the Electoral Commission on Friday showing 65 per cent of New Zealanders voting in favour of the End of Life Choice Act, terminally ill adults with fewer than six months to live will be able to request assisted dying.

 

One of the life insurance companies contacted by Stuff this week, Cigna, said it would pay out if assisted dying became legal and policy holders took up the option of dying with assistance. Cigna chief executive Gail Costa said the End of Life Choice Act stated that a person who died as a result of assisted dying would be taken to have died as if assisted dying had not been provided, or have died from the terminal illness from which they suffered.

 

“Provided a policy holder who takes up the option of dying with assistance meets all terms and conditions, they will be entitled to claim.”

 

And Pinnacle Life spokeswoman Jane Barron said people with a terminal illness were entitled to claim on their Pinnacle life insurance policy if their doctor said they had 12 months or less to live.

 

“Therefore, anyone who is in the situation where they are considering an assisted death is already in a position to be able to make a claim.”” Click here to read more

Chatswood thinks it likely that all the providers of the best life cover will include payment on this basis, as they already make advance payments for terminal illness, which is decided on terms that probably include more cases that those envisaged by the End of Life Choice Act, based on modelling shared in our recent Quarterly Life and Health Sector review. 

 

In other news

FMA: FMA appointments reflect serious move into fintech space

Southern Cross: ProCare and Southern Cross join forces to enter virtual healthcare market

FSC: FSC Enjoys A Solid Year Of Growth Despite Challenges

Advisers Raise $12.5k For Fiordland Conservation Trust’s Kids Restore The Kepler