Legal and regulatory update for the life and health insurance sector

1 Sept 2021 – Privacy Commissioner issued guidance on mandatory record keeping for contact tracing. Most of those clipboard lists of visitors will not comply with this advice: https://privacy.org.nz/publications/guidance-resources/guidance-on-mandatory-record-keeping-for-contact-tracing/

2 Sept 2021 – FMA issued an updated information sheet titled, “Customer vulnerability – our expectations for providers” a high level guide. More good detail around the circumstances can be found in the Human Right Commission paper. It is well worth working on practical responses for helping clients in difficult circumstances. https://www.fma.govt.nz/assets/Reports/CustomerVulnerability-ourexpectationsforproviders.pdf